I have rented a car from enterprise continuously for 5 years straight on their monthly contract. I have been a committed and loyal customer to enterprise. I could not believe the level of unprofessionalism by their manager Rachel Byrnes and associate Derrik. My monthly contract was due for rewriting on a Sunday when they are closed, so and I had contacted Derrick to find out when they wanted me to come in. He told me he was busy and that he would return my call. He never called back so I called that Saturday. He told me Everything was fine and to just call in with the mileage for the vehicle and there would be no need to come into the office. I informed him that I would be going out of state to attend a wedding and that I wanted to make sure the information he was giving me was accurate. He ASSURED ME EVERYTHING WAS FINE!!!!!!!! That Monday they BEGAN CHARGING MY CARD THE DAILY rate which came out to $1200 dollars for 2 weeks! (I normally pay 650 per month). I went in and talked to the
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