I came in here from an auto accident and they were extremely particular about every piece of information needed. The front desk attendant(Eric) was very impersonal and after having some issues with not taking my identification he checked with his supervisor to whether it was an acceptable form of identification. After being declined I asked him if another form of identification would be acceptable and he informed me with his supervisor 10 feet away that she would say the same thing after politely being asked to check with her. I had to press him nicely to ask her. \r
The supervisor was congenial enough to explain to me the situation after she made the initial effort.\r
Hours later I came back with the required information and the supervisor looked to be out for the day. I had troubles finding my credit card and tried to use a relatives(that had been in there hours before). The same front desk attendant looked at my credit card and started smirking and explained to me that he wouldn't take anything with my name. I returned with a credit card with my name on it and slid it on the counter. The front attendant smirked to his coworker next to him.\r
Minutes later after filing out the paperwork as I was in the mood to just do the inspection and drive off he confronted me in a very close manner asking me if ""He had upset or insulted me?"" At this point I felt like he was baiting me and told him to do the inspection, give me his name and the corporate number, and hand me the keys. He promptly brought the subject up several more times without a supervisor present and I directed him to finishing the walk around.\r
Upon inspection, at first he failed to note key scratches with writing on the fuel door until my mother came(the same person who'd came in with me prior) and did an inspection herself and mentioned it to him. Promptly after he passed it.\r
I was then given the keys and he explained to me he was hired for ""Customer Satisfaction"". Explain to me what a young kid not looking a day over 20 understands about customer service. I'm a much older person that did not appreciate the work ethic of someone who had been working there ""3 months"". What a joke. I have been here several times before and had good experiences. But this time was a joke.. It must be nice to give impersonal service and read a script all day long. I will speak to the supervisor in charge of this shortly and send a letter to the corporate office.
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