Enterprise Rent-A-Car

Six months prior to needing a rental, I reserved a LARGE SUV (comparable to a Ford Expedition, Chevy Tahoe, or GMC Yukon). I inputted that it was REQUIRED to be a four wheel drive vehicle (not all wheel drive, but FOUR wheel drive. Both are indeed different and not the same). I also called after reserving it online and indicated that it NEEDED to be a four wheel drive vehicle. They said they will ensure that they have one for us.\r Around the three months till our rental, I had called them again and reiterated that it needed to be a four wheel drive vehicle. They stated that they will make sure they have one available for us when we arrive to pick up our rental.\r The day of the rental, I walked there to pick it up. Our usual vehicle was inoperable and my husband was at work, Enterprise was less than a mile from my home so I walked. Looking in the parking lot playing ?which one is ours? I see nothing that was comparable to an Expedition or Tahoe. My hope in our rental with En more

The first time I rented a car was with the Charles Town Enterprise Rent A Car, for a one-way rental to Washington, D.C. On the whole I had a good experience.\r \r Called them on a Friday evening asking if they had a one-way rental available for Saturday morning. They said yes. On Saturday morning, I realized I wouldn't be able to make it to their location in time (given that I didn't have a car) before they closed, so they offered to have a driver come pick me up from a where I was. My driver actually ended up getting to the center a bit after it closed, but they still rung me up and gave me my car - a clean, nice-looking pickup. I thought that level of service was nice.\r \r There were no problems with the car, and I dropped it off at another location near Washington, D.C. a couple of days later.\r \r A couple of notes about costs though: Enterprise will offer to fill up your tank for you at the going rate of gasoline. However, you have to tell them in advance how much gas you want, a more