This branch not only put the rental hold on my Visa card, they debited my checking account for the same total (which was about $200 more than the price quoted in the reservation I made online). Enterprise says that they had no record of the transaction, but my bank said otherwise. Finally had to get the regional manager involved, and he did get the bank to restore the account (he is the reason I gave one star in the rating vs. zero stars), but I spent from about 7 AM til almost 5 PM on the phone/email, in tears, trying to sort this out-all while I was 2000+ miles from home. I kept getting promises that someone would look into it and call me back, but the only person who called me at all was the regional manager, who called the next day to make sure things were ok. This was a very scary and upsetting experience-we are not rich and suddenly having almost $600 disappear from your household checking account makes a big impact on your family. I had no idea whether we would get it back or not, and wasn't sure how we would pay bills/get food while traveling/pay for the hotel, etc. I held my breath all week and have been checking our account balance at least twice a day. It is doubly concerning that Enterprise didn't have any record of the transaction, but the bank did-they gave me a transaction code and verified with both me and the regional manager that the deduction was indeed made by Enterprise. Makes me wonder where the money went...
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