This is about the Enterprise located at 4303 Atlantic Boulevard, Jacksonville 32207. The car was being provided by an insurance company. First the person on the other end of the phone couldnt figure out if I was "in range" of their pickup service, even though we were in the same zip code. I suggested mapquest but she didn't seem to hear me. They just about shoved the "OPTIONAL INSURANCE" down my throat too. I had to say "no" multiple times and finally asked her to stop. Finally my insurance represenative told me I needed to return the car Monday - a day this location happened to be closed. There is no key return box at this location either. Figuring they have spare keys (which they do, but not at THIS location) and not wanting to leave the car unlocked with the key in it, I put the key under the visor and locked it up. They charged me $42.80 for locking the key in the car, and when I complained the girl hung up on me. When talking to the manager (Carlos I think) he simply said I needed to return the car at the airport b/c they are open 24/7 to avoid the charge! None of this was explained to me! To top it off the rental rate was only $22 a day.
Pros: None - I guess that it wasn't worse!
Cons: Customer service at this location is HORRIBLE
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