We have used a waste disposal out of TN with no problems, until ENSERV bought them. The problems started almost immediately. THe drivers seemed untrained and never knew they had a key to our container. The container was outside under lock & key. They had a key as well as us, and were always asking how they could get into the container. Once, the driver didn't bother to ask about a key. He just said on his report that he turned in, he was unable to obtain the waste and then brought in the form for the receptionist to sign as though he had picked up the waste. We brought this to their attention when we realized there was waste in the container. That is when they told us the driver was unable to get the waste out of the container. We still had to pay for the service. We finally asked for the service to be discontinued, but that didn't happen either. Finally a driver who had called on our office before and understood about the key showed up. We explained to him that we had asked that the service be discontinued. He finally took care of it and the container (sometime later) was removed. Now months later we are getting a past due statement for $6.00 which we called about a long time ago and was told we didn't owe it. Hadn't heard from them in months and now we get yet another statement. This is the company that just won't go away. I would pay the $6.00 if I thought that would be the end of it, but not so sure. Very poorly run company.
Cons: Terribly managed company, very poor service
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