I dropped off a few items to be fixed and cleaned on 3/6/09, right before Elliot Design moved out of their retail space in MB to become an Internet business. A Tag watch, a pair of earrings, a bracelet and a ring which had belonged to my Grandmother. On March 30th, I began leaving messages (3) and, eventually had to search on the internet where I found an email address. They did respond to my email and did leave me a message on 4/13/09 with some meeting times (which is weird because they hadn’t touched my stuff in the end), however, I was very busy with work and didn’t respond until 4/19. I proceeded to call almost every day leaving times I was available to pick up my jewelry and even emailed. Finally, after emailing and leaving a message that I would like to hear from them within 48 hours or I would contact my attorney, I received a call back on 4/26 from the woman (Janese) who is the front person. She began by yelling and telling me how dare I leave a threatening message. I said I had no choice as she hadn’t responded to me and she said I was just as much to blame for not returning her one call back on 4/13. I said I was the customer and she said I was no customer to her and they would never touch my junk. I asked her to calm down and act professionally and are you saying my stuff hasn’t been touched. She said that was beside the point. I met her the next morning and did get my stuff back but not without her telling me my stuff was junk a few more times on the phone.
For someone who has changed their business to Internet only – they sure didn’t treat me with respect, let alone didn’t fix or clean my items. I understand people get busy, however, I shouldn’t have had to track them down with several calls and emails over a 6 week period to their one attempt.
I would NOT recommend them for very poor professionalism and customer service.
Pros: My items were returned
Cons: Nothing was done and I was insulted in the process
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