Heartless individuals. I had my cat put down and made arrangements for cremation service through them. I was asked when I was writing the check if I wanted to pay the bill in full or later. I told them I would pay the office visit fee and the euthinasia fee and an amount toward the cremation fee and pay the balance but when picking up the ashes as I had done with previous owners, who by the way were wonderful folk. two weeks later I receive collection call for the balance of the bill and the cat was never sent for creation being left in the freezer. I was furious and told them I would not give them another cent of my money and that I would be in for the cat's remains. I retrieved the cat's body from them for burial and asked for a refund of the money I had paid toward the cremation. To date it has never been returned and it has been almost two years. Countless complaints from other individuals in Elk Rapids.
Cons: just save your money and go else where too expensive and no compassion
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