Elias Diamonds & Repairs Inc

I went in with a friend at around 5PM on 4/29 with three watches (all purchased at a different retailer for about $20 each) that needed battery replacement. We asked if they could change the battery and also fix a scratch on the glass cover of the watch. PETER stated the GLASS was CRYSTAL and could not be repaired, but could be replaced for $40, which we passed on and just opted for the battery replacement. PETER took the watches and spent between 4-6 minutes total repairing all three watches. Following the repair, a woman brought them to the counter and said ""$50, cash or charge?"". I told her that it seemed high, to which she replied only by shrugging her shoulders and raising her eyebrows in a demeaning manner. The $50 charge was then explained by PETER only after asking multiple times why it was so high for 5 minutes of work. He told us that one of the batteries was $25, explained that there was labor involved, and then lowered the price to $40. Feeling as if we had no option but to pay since we didn't ask for a ... on 4/29 with three watches (all purchased at a different retailer for about $20 each) that needed battery replacement. We asked if they could change the battery and also fix a scratch on the glass cover of the watch. PETER stated the GLASS was CRYSTAL and could not be repaired, but could be replaced for $40, which we passed on and just opted for the battery replacement. PETER took the watches and spent between 4-6 minutes total repairing all three watches. Following the repair, a woman brought them to the counter and said ""$50, cash or charge?"". I told her that it seemed high, to which she replied only by shrugging her shoulders and raising her eyebrows in a demeaning manner. The $50 charge was then explained by PETER only after asking multiple times why it was so high for 5 minutes of work. He told us that one of the batteries was $25, explained that there was labor involved, and then lowered the price to $40. Feeling as if we had no option but to pay since we didn't ask for a price upfront, we did. We immediately walked less than 100 feet away to another jewelery store capable of watch repair, and without knowing about the previous repair, the worker quoted us $20 to replace the batteries in all three watches. (How is this possible if one of the batteries costs $25?). We returned to PETER at Elias Diamonds to request a refund and the return of the old batteries. The excuses piled up; 'Our credit card machine wont do refunds - the batteries are previously used now so we cant take them back - maybe you went to a jeweler which is why it was lower - the labor is $10 per watch (so the batteries are only $3 each now?) etc.' We refused to leave without a refund and the return of our previous batteries, and were escorted out of the store by mall security. After explaining the problem to security, they recommended we file a report/complaint with the mall, which we did. A complaint will also be filed with the BBB. I told the woman after we paid originally that they should post the pricing upfront. She replied by coldly saying they would take it into consideration. After asking her about the jeweler comment stated above, she stated ""I'm not in the mood to talk anymore"" - Very professional. I realize now that this is an independant store very capable and willing to take advantage of customers because the money goes straight into PETER'S pocket, unlike the jewelry stores surrounding it in the mall on every other corner. more

After extensive research and comparison shopping, I finally settled on Elias for an engagement ring in January, 2011. They worked with my budget and helped me get a beautiful ring with a much larger rock then I ever could have afforded at one of the chain stores or brick-and-mortar establishments. This is because they are small and don't have a huge advertising budget or, I presume, operating costs. I wanted a ring that would make everyone say ""wow!"" and that's what happens when people see it. Since then, I've gone back several times. They custom-made a wedding band to match and fit the engagement ring, and the work is really impressive and extremely well-priced. Their jeweler is really talented. We also got my wedding band there and I've bought other pieces for my wife and daughter. I don't normally give reviews online but I'm just that satisfied with these folks. I recommended them to my now father-in-law and he bought a ring for his fiancee there too, and I know he's gone back since then as well. I've worked primarily with Esther every time I've been there. The other sales staff is polite and professional but for some reason or another I always end-up with Esther and she has taken care of me every time. more

DO NOT BUY ANYTHING FROM THIS STORE!!! They were nice when selling me the engagement ring but every time after that they treated me like crap. One week after having the ring a diamond fell out. I took it back to the store and the Bit** (dark hair older lady with glasses) in the store tried to accuse me of doing something bad/rough to the ring. They fixed it but it took a week to get it back. I picked up the ring and the diamond was no longer at the same level as the others (the quality of there repairs sucks!). Would they fix it, NO! Next issue was they didnt want to size the ring. They told me to come back next season in case my ring finger size changed (whatever i did it). (6 months later) I get the ring back and they did a half a** job. the bottom of the band was no longer the same size as the rest of the band. I pointed out what was wrong and they wanted to fight with me about it. I was so mad at the service i was receiving that i left. I came back a week later when i was calm, they fixed it (well peter fixed it). When i picked it up that time they told me ""don't worry there is no charge"". REALLY?? You think i was going to pay for your mistake?? In 1 and 1/2 years my ring has been in for repair 6 times and every time it becomes more and more of a nightmare!!! I wish i could return it and go somewhere else!! This is your warning to you, go somewhere else! more

The people at Elias DIamonds are GREAT!!!!! They are Pros and you feel good about the quality and the price. Hands down the owner knows his stuff!!! YOU CANT GO WRONG WITH THE PRODUCT OR THE PRICE!!!!! Pros: fun, easy to work with, great quality great price Cons: none more

I traded my old wedding set for a new and larger Diamond. They have a great selection of diamonds. We found the ""perfect"" ring and I love it. They are educated about the jewelery they sell, incredibly accomodating, very nice to deal with. Good quality diamonds, not junk like you see at these mall stores! Pros: Excellent customer services, pricing, available credit. more