Dropped off a 50 plasma set for an easy repair. After two weeks I had not heard from them. Called them twice to check status over 3 days and both times the woman indicated she would get someone on it and call me back. I never heard from them. After 17 days I finally gave up and picked up the set still broken. They even tried to charge me a $75 diagnostic fee even though they had never even looked at the set. When I strongly objected they finally agreed the charge was not warranted. I would not recommend using this repair center unless you have 1-2 months to wait for them to get to it. Apparently they do warranty work for Best Buy and Circuit City and those customers get top priority, so unless you are a warranty customer from those stores your set just keeps getting bumped back in their queue.
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