Egan Medical Equipment

This company is horrible, they told me they would refund my money for the product they sent that was too big. I sent it back to Egan Medical the day after I got it, with a letter attached which had my order number, name, and all the info they needed. I got tracking on the package so I know they received it, but I never got refunded!! They told me to re-order the product, so I did... but I NEVER RECEIVED MY PACKAGE!! I tried tracking the package they had supposedly sent me only to find out that they didn't even send it with the correct shipping that I paid extra for to get it here faster!!! \r I emailed them at least 5-6 times about this problem and suddenly started to receive emails saying my messages were not being delivered, as if they had blocked my address??!!! I cannot call because they are ""upgrading"" and don't have phone service?!!! ...If you are upgrading then you should have phone service!! \r \r I am very upset with this company, as they basically took 100.00 from me and have not refunded it to me after I have done everything I needed to. I will continue to spread the word about this company. The two reviews below mine are obviously from the same person from Egan Medical because they have the same photo! ...it's the same photo that was on the emails I received in the beginning, before they started ignoring my messages!! Before I started asking questions about getting my money back...\r \r more

EGAN Medical offers the highest-quality products for the best prices on the web, and therefore literally in the entire world. Nowhere else can you get top brand-name maternity belts for $19-$22 LESS than you'd pay getting the same exact product from Wal-Mart or Target, the supposed low-cost retailers. EGAN's shipping is fast, and customer service stellar. All-in-all, an A+++ company. more

Where did my tip go? more

I know LB. She work for another company that competes with them. They good people though. Egan that is. I wouldn't recommend the company she work for, but every time I need my vitamins or anything for my elderly momma Egan done me right. more

Great prices, fast shipped, excellent service!\r \r I was extremely impressed by every single point of comparison Egan Medical had to offer relative to other similar companies. I got the same rollator for half what the local medical supply store wanted, I received it within 3 days of purchase and the gentleman was extremely helpful in answering all of my questions and helping me place my order by phone (I'm a bit too old to be ordering things over the computer...)\r \r All in all, I give them an A+++ and 5-Star rating! more

USE any other company. These people are rude and unconscionable. They falsely advertise items and refuse to take them back. What they are doing is immoral! \r \r The products I ordered from Egan arrived and are NOT as described. The products were packaged in such a way I had to commpletely destroy the box to unpack them. I phoned to schedule a return and repeatedly got a recorded message to either send email or phone back. I did both and got no response.\r I phoned again did not get an answer to my email. I kept phoning and finally spoke to “Peter”. Peter told me to have a nice day and deliberately hung up the phone. How do I know it was deliberate? Peter did not answer my email or phone me back to apologize for the dropped call. In fact Peter did not answer further phone call attempts I made.\r \r I can’t believe how rudely I was treated by what I thought was a reputable company. This should have been a simple return. I phoned a different number and spoke with an operator who said she would put me in touch with the owner. One would think the owner of this company would care how it is being run!\r \r The owner of this company also cannot be bothered to communicate with me. I have been “waiting for this call all day” and he told the phone operator to tell me he was going to phone me in an hour ((days ago)). Do yourself a favor and rethink doing business with this company.\r \r Egan Medical is a division of Egan hospice and homecare services. Being so rude over what should have been a simple return sends what I would believe the owner would agree is the WRONG message to customers. WOW can you believe that they hire such offensive people to deal with the public? Would I put my mother in their care?? Would you???? \r \r No “Southern hospitality” here!!! more