I had a very HORRIBLE experience with EG tax- after being told it was a ""great place"" to have taxes prepared.
On Feb 14, 2001 I went to have my taxes done and was told to bring a number of various papers for any kind of reference.
It went fine-or so I thought- until I sat down 1 week later to work on my daughters financial aid form and realized the preparer had used my 2009 W2 -NOT 2010!!!!!!! Sunday afternoon and no location open. Having to go back with this finding, I had to have the taxes redone- on an amended form and being told now I was going to OWE the IRS money!!!!
I immediately filed a complaint and was sent a gift certificate for Free tax Prep for next year!!!! Hahahah- are they kidding!!!!!!!!?? I asked for my $153.00 back since I felt I really got screwed. Was told after multiple phone calls that I would get $80 back..... Next I get letter from NY state tax dept.- I had an incomplete filing???? So now I am back again at EGTax- wait 1 hour for them to find my paperwork and make copies that they ""weren't sure if that was the correct paperwork"" I have called and called and called ......still not received any response or my money back!!! I will continue to call until I get results.
STAY AWAY FROM THIS COMPANY!!!!!!!!!!
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