Education First Credit Union

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399 E Livingston Ave
Columbus, OH 43215

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(614) 221-9376
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Education First Credit Union - Columbus, OH
Education First Credit Union - Columbus, OH
Reviews
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( 3 )

Best

We joined this credit union a few years ago and have been very happy with the rates and services. We got a very good rate on our auto loan and have also gotten decent rates on ou...

Worst

It is impossible to get help from the Service Center over the phone any day of the week or time of day. Despite calling multiple times a day, I am always left leaving messages tha...

Basic Customer Support 3/12/2019

It is impossible to get help from the Service Center over the phone any day of the week or time of day. Despite calling multiple times a day, I am always left leaving messages that are never returned. In the extremely rare moments I get ahold of someone, the help I need is not properly processed and I'm left calling again to remind them of what needed to be done next with my accounts. The lack of basic customer service and follow through is beyond frustrating. more
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Poor communication and service 8/6/2013

We have been a member since 2004. When we joined, you could contact the CU by phone. Now it's all messaging. Leave your number and maybe they will call you back. Why would an "education" credit union have business hours while the "educators" are at work??? The loan officers aren't available in the evenings. Expect a 24 hour delay for any phone call to be answered. Service is terrible and this started about two years ago. Keeps getting worse. more
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Good rates 8/7/2005

We joined this credit union a few years ago and have been very happy with the rates and services. We got a very good rate on our auto loan and have also gotten decent rates on our checking and savings accounts. Unlike many banks, you don't have to carry a large balance on your checking account to earn interest. In addition, they have free bill pay services and you can do many transactions online, including checking your balances. I also like that this credit union is linked with many other credit unions in the area so you can visit whichever location is closest for most of your banking needs. more
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Additional information
  • Neighborhoods: South Columbus, German Village
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