Quick summary: Pontoon rentals for 4hrs and 20 ppl boarding. One pontoon holds 11 ppl max, so we got 2. Made first payment to book for 2 pontoons for the time and day. Second payment was for the additional hours we wanted. Third payment was paid on the day we went, but worker did not give good reason as to why. He just said that second payment didn't go thru.\r
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*Worker #1 I spoke to that day of, but Worker #2 was the one I spoke to previous and made reservations with.\r
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1) First decided to go on the 2 hr rental only, but changed the hours to the 4 hr rental. \r
2) Our reservations was from 6-10 and they wanted us to arrive 45 mins prior to 6 to fill out paper work. But, got there at 5 and they told us that our reservations was at 7 and only one pontoon was available at the time. So arrived early and waited for 2hrs.\r
3) Worker #2 lied telling me that the second payment I made by card was denied. So I had to pay an additional amount. (We weren't supposed to pay bc worker #1 said he'll let us have both pontoons for the prize we paid, and take it as a discounted prize since they messed up on our reservations)\r
4) I asked worker #2 if they had any type of confirmation over the phone or by person and worker said no, but when I asked for proof of receipts he was able to print them out for me. By the way, he was able to print all three separate payments. (Shouldn't they have printed and mailed the receipts in the first place? That was all he needed to give me for proof that I did pay otherwise none of this would have happened!)\r
5) Not satisfied at all as to what happened! \r
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