Edelen Custom Exteriors Estsd

DO NOT DO BUSINESS WITH THIS COMPANY! We got a referral from the guys redoing our pool to use these guys for the custom gate and fence we wanted. The beginning process was great, easy to talk to the guys, they would return my calls. 4 years later, here we are with a BROKEN gate control. We have had Tim Gehrig (gate operations manager) come out at least three times a year since we've had it to replace the master board and many other various things on the LIFT MASTER gate opener. Each time it has taken more than month to get it fixed. \r \r Tim was nice (when he FINALLY called back) so I worked with him and was very lenient. He gave me so many excuses, blah, blah, blah. Whatever, just please fix it. We paid just under $15,000 for the whole gate install so it wasn't cheap. \r \r The gate opener is broken again. It has been a month since I first contacted them. I called first thing Monday morning and got Tim's voice mail. I called the showroom and just happened that he was there. Score! NOT! He gave me so many excuses it was unbelievable. I asked him as a consumer who bought this opener what was I to do? On his previous visit he had told me that the other Lift Master openers they installed all ran great. Well, that doesn't help me any now, does it Tim? He also said if they had bought it through another company that they would have already replaced it. Once again, no help to me Tim. I asked him to talk to the owner about what I should do. He said he'd call me back that day. I told him he could even text or email but just to please get back to me. NO WORD AS OF YET. It is Friday. \r \r My only recourse is to take them to small claims court. LAME! The holiday season is almost upon us and this is NOT something I want to deal with. I have lost many hours of sleep due to this company. \r \r I wish I had read the reviews before we used them. \r \r BUYER BEWARE! \r \r Funny, but the more reviews I post, the more I see their own employees writing 5 star reviews! WOW!\r \r The Better Business Bureau has them as an ""F""! WOW again! If only I had read the reviews... more

Horrible company. Dave is the worst. Do not use this company. Save yourself a nightmare. I had a very similar experience like the other reviewer. Took Dave 3 weeks just to place the order then I waited 3 weeks to get the windows. While the whole time Dave was lying to me that he ordered the windows! Literally. Buyer beware is the truth! more

Wanted to puchase a new garage door. The salesman showed me several different makes and models. Thanks to his knowledge I was able to make an informed desision and opted for a better quality door than I had planned on buying. Plus the new door qualified for an energy tax credit that I did'nt know was available. To top it all off they installed in a very short period of time. Pros: fast friendly knowledgable Cons: not the lowest price in town more

I've never had a worse purchase experience, and that's saying a lot. Pros: Local Cons: Poor Customer Service more