Used this service many times over 25 years in Austin, since they started. Sometimes good, sometimes bad, but generally got our food to our offices. \r
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However, they've started to get a bit uncaring about service as they've grown. During this last SXSW, one of their drivers was parked illegally in the Car2Go spots downtown. When we approached in a Car2Go to park there, he gave us a lot of attitude and eventually told me to ""shut the f*ck up"" and ""get out of here, tourist.""\r
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I assume he said the latter since we were wearing our SXSW badges. But he was dead wrong. And given all the business we'd done with them over the years, I was pretty incensed. \r
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So, it's Longhorn Delivery or some other service for us, from now on. I don't want this same maniac screaming at clients in front of our building, even if he IS trying to deliver food!\r
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For a service that delivers food from other restaurants, staff is their only major asset. If this is who is working for them, then GOODBYE.\r
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UPDATE 3/21/12 - the owner of the company personally apologized for this driver's actions and dealt with him appropriately. While they have their problems, at least the management is responsive, which is all you can ask of any large operation.
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