My family rented a house from 6/17 to 6/24. Over the years we have rented dozens of properties for vacations and other events. This was by far the worst of them all for the following reasons:
Check in
1- We never received the text with the access code to the lockbox prior to our arrival.
2- Your “portal” did not help and did not appear to be working.
3- there was no one to answer our call to your office and The prompt “press 2 for customer service “ only looped us back to the original menu.
4- We left voice messages and emails that went unanswered.
5- Only after calling many times and pressing “2” did it finally appear to forward up to another number, where we also left voice mails that went unanswered.
6- I wrote down the forwarding number and attempted to reach this person by text.
7- At this point, about 2 hours had passed. I received a text with the code for the lockbox and we entered. During the wait, 2 of us were searching for alternative places to stay, since it appeared that we were not getting into the house we paid for. We never heard from anyone about our troubles until Sunday.
The property
1- The exterior of the house is shabby. Mold or algae on the siding, really dirty window sills, missing screens, lots of weeds and debris, especially along side shared with yacht company.
2- The detached garage is furnished like a living room, but the floors and seat cushions were dirty and sandy. We spent some time cleaning it out so we could use it.
3- Master bathroom door wouldn’t close
4- Hall bath shower didn’t get hot. I believe this has to do with the on demand hot water heater.
5- Hall bath sink faucet very loose, freely moving around.
6- we intended to use the grill to cook and had food prepared for that purpose. But the 2 tanks were empty and we didn’t get a fresh tank until Monday.
7- Interior water damage on some ceilings, patchy painting, rusty heating vents
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