For the first time in the history of thousands of burnt, wrongly made cups of coffee I have heretofore discarded, I dared just once to bring it back in, and politely asked if it were possible to exchange it for one that was freshly brewed. The cashier told me in broken English that I was ""crazy"" and walked away. I have stepped foot in my last Dunkin' Donuts once and for all.
Pros: the coffee the 5% of the time they make it right
Cons: abhorrent customer service
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