staff is pretty efficient; but must be really busy because there will be times when they're nice, and others when they're really impatient with you. Don't bother them with extra questions - that's when they get rude. \r
BUT - Dr Duke is great. He's friendly, shows a genuine concern for your welfare, makes recommendations to you, doesn't force you to do anything but tells you upfront what your options are. He will help to answer any questions you have, and let you know the truth about something you might have read online or in a magazine. If you ask him about a certain method or technique or appliance, he'll tell you what the real story is. Also, when insurance took forever for me to get approved, my leg and back pains worsened and there was permanent nerve damage; not Duke's fault, it was health insurance wanting more answers and taking forever. Duke got upset at me for not letting him know this was happening, and letting him know my pain was increasing and making me incapacitated. Our scheduled surgery for a few weeks later was moved up to an immediate need, and he arranged for everything right away. Once I saw all this occur, I knew it wasn't his fault, and knew he really meant to do whatever he could to make me better. He pushes you to recover faster by getting up and exercising right away. \r
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He also is my friend's doctor, and she had bad back and neck problems that were much worse than mine high up in the neck area. She was in agony, but Dr Duke apparently told her it would be really dangerous to operate on the parts that were affecting her pain, since it was a really risky surgery procedure. She weighed the options of having pain for the rest of her life, or paralysis if the surgery wasn't successful and opted against surgery. So, I had another new respect for Dr. Duke when I heard this, since he really cared about my friend, and her ability to take care of her young children. Some doctors would have done the surgery anyway since she complained so much, and you think all they want is money. But I don't think that way of him because he did this.\r
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He's worth seeing if you can wait for him. Do you really want anyone who's second best, operating on your back? With all the people out there who don't know what they're doing, why take a chance? Once you get in to see him, he'll be able to tell if its an urgent need or one that can wait. If its urgent, he does everything possible.
Pros: Keeps up with technology; watches out for your best interest
Cons: long waits; need patience on phone; staff ok, see details
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