Duffett Plumbing, Heating & AC

This company is VERY BAD...They lied to me about Everything I had a estimate from Superior I could give anything if I could just turn back time I would have went with Superior... This company says they will match my estimate (LOL) So I call after weeks waiting for my rebate form Only to be told that I wont get it cause Shaun the sales man lied to me ...My estimate from superior was for a 96 EFF Furnace well this no good company only put a 80 % Furnace in So please save your money And go with Honest people...Thanks Patty In Hamburg more

They did a horrible job and said things needed to be fixed on the furance that didn't, ultimately trying to sell a new one. Cons: Misrepresent, High Price, Employee Treatment, etc more

I just wanted to drop you a note and say thanks for not only replacing my furnace but detecting that it wasn't any good in the first place! I wish I had a nice niece I could introduce you to- I think you're a terrific young man. more

On January 30, 2010 our furnace broke and we called your company for assistance. Since that was one of the coldest days of the winter so far, we had no idea how long we would have to wait, but to our surprise your service man Scott appeared in about 2 hours. Scott advised us we needed a new furnace, which could be installed on Monday February 1st. more

We can't thank Mitch enough for his excellence during our recent emergency. I was overwhelmed at that time, with personal finances plus my husband in the hospital with life threatening surgery. Mitch patiently explained costs and repairs and even spoke with my husband (in the hospital) over the phone. It was so important to keep my husband in household decisions during his illness. Thank you Mitch. more

Recently had the opportunity to use your company. I feel obligated to take some time to write you this letter. When I first the discussion with Craig about the fact that I was looking into getting central air, he immediately told me that I should get a bid from your company. He explained that your company not only did great work, but that you stand behind every product and that your customer service is exemplary. He even said ""let me make the call for you, and I will have someone contact you"" I do not know many companies that will go that far to make a potential customer happy. I was already impressed. With-in minutes, I received a call from RICK (Richard... sorry I don't have his last name), setting up a time for him to come see me. He was very polite on the phone. When he arrived the next day he was neat in appearance made a very positive first impression for your company. He explained that he had spoke to Craig, had some idea what I was looking for, then confirmed it with me and proceeded to tell me all about the product he was offering that matched my needs. When we were finished, I told him that I was still waiting on 2 other proposals, and we agreed that he would get back to me later that day. Though other bids were slightly lower in price, I decided to go with your company based on the treatment of both Criag and Rick. When the two men arrived on FRIDAY MORNING, they were both polite, neat and ON TIME. (something I with other companies would learn how to do) They introduced themselves, walked with me to the basement and asked a few questions confirming the job, and locations of the vent pipes, etc. They were from the get go PROFESSIONAL and FRIENDLY at the same time. I was again impressed with the caliber of your installers. They worked diligently through the day and when they were finished made sure the room(s) were back to normal, then proceeded to walk me through the entire job and made sure I understood how everything worked. They also wanted to make sure that I knew how to contact anyone if there was a problem, and again pointed out the warrantees of the contract. The were in short, amazing. I asked for a few extra cards from Brian and Anthony, because I assured them, I have passed out 2 of them and will be passing them out to ANYONE I KNOW WHO IS LOOKING FOR A FURNACE OR AIR CONDITIONING. Having been in retail as both an employee and an owner for over 35 years, if the 4 men that I had the opportunity to meet from your company are an example of what your company stands for, then I am sure you must be the most successful company in Western New York. Though I hope I never need to call on you for service, I am very hopeful, that part of your company is as great as this part. more

I wanted to thank you for your terrific service on my recent purchase of a Dunkirk boiler and boilermate. I lined up several other companies for estimates but was convinced by Rich to go with yours. He was pleasantly pushy and local too. Jeff and Scott showed up to do the work and I liked them too! They were quiet, clean and very pleasant. Then I had to fill out the rebates and called your office to get help from Abbey who also was very helpful and nice. I deal with a lot of companies and find your whole operation runs well together and they should be applauded! I will definately refer you to any friends or family in the future. more

I am writing on behalf of my Mom. She had a new furnace and air conditioning installed on October 6, 2009. I was so impressed with your crew. They arrived on time, were very professional, explained everything they had done, cleaned up after so it looked as though no one was there and they were all so pleasant. You don't find that often any more! Hats off to Brian, Anthony and I forgot the other technician's name. I would highly recommend your company to anyone who needs work done. You should be proud of your employees!!! I have had furnaces installed by Capital Heat and work done by Sears, and you leave them in the dust! Thanks again. more

Recently I had a problem with needed a plumbers help. I'm pleased to inform your company of my total satisfaction. Your people go the full mile to ensure that. Kevin Weiser is a professional in all aspects. Polite, courteous and above caring how he is doing his job. It was also a pleasant surprise to talk to Julie on the phone. To hear a so cheerful voice in the am is surprising and warming. If I were looking to hire employees these two would have a job forever. At 67 years of age I'd welcome them into my family in a heartbeat. more

Thank you so much for the most recent plumbing work. As always, your workers were so very polite and competent and all- from your office staff to technicians- are a pleasure to deal with. I wish we knew the names of each and every one, but Craig and Jon are standouts in our opinion. more

We are writing this to let you know that Kevin is a hard working, knowledgeable and courteous man. He also works well with Scherer employees, explains what he is doing, and thoroughly checks work with customers before leaving job site. He was a pleasure to have at our home. Thank you more

I am so pleased with my dealings with your company. I needed an emergency service call on 12.31.08. Your employee, Scott, whom I had been serviced by before, was able to come and figure out why my furnace had failed. He explained things very carefully to me and gave me the option of purchasing a new furnace or repairing the existing one. He was very ""low-key"" and not high pressured at all. He made much sense in his explanations, so I decided to purchase a new furnace. Your company was able to install the new furnace the next business day. Brian and Chase arived to install it. I had to leave for Pennsylvania that day. I know it was a very difficult job because the furnace is located in a suspended ceiling. I wondered, off and on, during the day, what I would come home to, and if I would have heat. When I arrived home after 8:00 pm, the furnace was perfectly installed, and the basement left in perfect condition. Brian even left me a nice note carefully explaining things. more

We would like to thank Duffett One Hour for their expertise in installing the central air in our home. The men were so efficient and we are so happy with the way it all went. We want you to know that you have a great work crew, which includes David who presented us with the presentation that made us choose the new furnace. We never expected it to go as well as it did. You have a great crew of workers. Thank you. P.S. What sold us from Dave was the air quality unit which we need for our 26 year old Down Syndrome daughter suffers from allergies. I as well. We are looking forward to seeing the improvements of the air quality in this house. more

Had 2 other companies come to my house for a problem with my kitchen sink. Had problems with it after they left. I called this company and have yet had a problem with it since. Their plumber was very polite and full of information. He definitely cared about the outcome and was very clean. He showed up on time unlike the one other company. Pricing was reasonable. Altogether they were very quick and had great service. I would recommend this company to all family and friends Pros: Very efficient more

Their plumber came into our house and gave us a list of options to fix our problem that many other plumbing companies had tried to fix. They were not high pressure, and let us pick the option the best fit. Surprisingly, the repair went without a hitch and the problem was fixed. We had 5 plumbing companies within the last two years into our house trying to fix this problem. Thanks to this company, we have not had a problem since. Their warranties were above everyone elses. Pros: Best warranties, protecting the client more

We called to get a quotation. They came over and gave us an estimate. Requested our full information just ro process the estimate. We received calls a couple times a day from the salesman. To the home, cell and even work. every time the price was different. Pros: None found Cons: Fraudlent activities No customer service. more

Sorry, but Duffett is way out in price. They want 59.95 just to give an estimate. For installing a new kitchen faucet (cost of the faucet=$159.00) the charge was $588.00 + plus tax and a few other minor fees. That comes out to over $400.00 per hour. That's what doctors and lawyers charge!!! This was my one and only experience with Duffett plumbing. They were once excellent but the business was sold and now there just using his name. more