Last year had shades repaired by Draw Drape Cleaners. They had a very friendly staff and did a great job. This year the shade broke in the same spot on the cord connect. I called and they said they could come out and repair. I made appointment...waited...no call back ...no one came. I called again ..they said that they would fix for free and made appointment...I waited...no call and no one came out. Two days lost so far. I called again. Said I would pay for the fix because I needed it and if that was the reason they never showed. Owner made excuses and made another appointment for between 1:00 and 3:00...waited until 5:30 and called them ...he said he forgot and I have a 91 year old dad who has been waiting to go out and be fed. Now we have another appointment for after Easter..Let us see if they finally make it. I understand getting bogged down but we have phones to call and explain and not leaving others waiting. They do a good job but very unprofessional. I feel sorry for
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