Paying with cash was my second mistake at Door to Door. The first was going there. After seeing their coupons in a local mailout, I decided to drop of my clothes to be cleaned. When I brought them home I noticed that they had never even been touched. They didn't even bother to press out the wrinkles. I paid $15 to have someone hold my clothes for two days and then place them in a plastic bag. I paid $15 for what cost them 3 cents in plastic. And when I requested a refund, I was scolded by the owners. I believe the exact phrase used was, ""would you ask your doctor for a refund?"" If my doctor promised to clean my clothing for $15 and he returned them in the exact same condition, then yes, I would ask my doctor for a refund. Needless to say, I never received a refund. Shame on you Door to Door, there are many other cleaners in the south bay who will clean your clothes - and guarantee a refund should they fail to do so.
Pros: location
Cons: customer service, value
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