Donatos pizza is my favorite thin crust pizza. Unfortunately management at this particular store has no understanding of customer service. I have contacted corporate and have seen no improvements. So I am posting my issues to save others the hassle:
1) Quoted delivery time of 30-40 minutes. Actually delivery time of 1.5+ hours
2) Inaccurate order status when calling to inquire where your pizza is after 1+ hours have elapsed.
3) Refusal to cancel your order after pizza has not arrived within 1.25 hours.
4) Misleading statements about corporate providing ""inaccurate delivery estimates"" for online orders. Per corporate, it's up to store management to enter this in to their stores computer system. Even worse, this is a corporate store blaming corporate for this lack of service.
5) When you pizza finally arrives after 1.5+ hours, it is cold. No refund again. You can wait another 1.5 hours for a new pizza.
6) Many pizzas have been over cooked.
As I stated above, I love Donatos pizza but can't stand to be a patron of this store. So my suggestion to you is to try Jet's Pizza, Pizza Hut, or MinuteMan. All of these stores are within a half mile of the Donatos store and have much better service.
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