Distinctive Dental Care - Oswego

Would give negative stars if I could. I received a call 3 days ahead of my appointment where they left a message confirming my appointment and they asked if I could call to update my insurance info. I called the next day and got an answering machine. Didn't want to leave my personal info on their answering machine I called back on the day of my appointment to give them the insurance info ahead of time. The girl who answered said my appointment was cancelled because I needed to give them the insurance info at least 3 days before the appointment so they can confirm it. When I asked why I wasn't told this, she said she didn't know, she doesn't normally work in that office. I asked to speak to someone who did and I got Tracy who said she had been leaving me messages all week (no, I received the one on Monday and a hang up the day of the appointment). She was rude and said sorry, that is our policy. They cancelled my apt and didn't even bother telling me. I asked her to cancel my husbands appointment and she had to ask me when it was! I cancelled my husband's appointment too due to their lack of customer service and will take my family's business elsewhere. Not worth giving money to a group who just doesn't care. more

... I like the dentist but the insurance staff lacks the knowledge or the willingness to administer procedure. I had to call my insurer who called their office and set them on the proper path. I was treated as a fool. Make sure your claim is going to be submitted before paying while your in the chair. Be sure the worker ants are doing what is required. Take nothing for granted. The counter people don't give a squat. This site lacks enough business and the employees are busy with their selfish lives. Pros: null Cons: null more