Not only did I have a terrible experience with them, I definitely don't believe the 40some 5 star reviews all posted in the last few months. No way. Anyway, we had our floor done in February. They sold us this new ""Aqua floor"". It was super strong and sturdy, they said. So, I was surprised when a few of the planks started to lift. But, things happen. No bigs. So I called. They pulled my file and assured they'd call me in a day or two to set an appointment for someone to come see it. No call. So, I stopped by their store two weeks later. They said they'd call in a couple days. Nope. No call. Once again I went in. I politely checked the phone number they had on file for me. Surely, there had to be a reason they weren't calling. Jerry (proclaimed as ""the man"" in the other reviews that I classify as suspect) promised I would hear from them Monday. That was almost a month ago. I fully intend to have to pay someone else to fix their botched job (since my original attempt at contact, we have noticed dents in the floor and even spots where the planks don't match up). I absolutely do not expect to hear from them. I just want to save someone else the grief we have been thru. $2000+ down the tubes. Should have spent more and maybe would have gotten more? They'll give you discount flooring all day, but there is nothing quality about it. DO NOT PATRONIZE THIS BUSINESS!
more