Took my puppy in and told them I wanted very little taken off, that I wanted her to still look like her, and instead of talking to me about what might work or not work, they returned her to me with a shaved face, shaved butt, shaved belly, while leaving the rest of her fur alone. She looks ridiculous and when I called to talk about how disappointed I was, instead of listening, offering to try to make it better, the owner BLAMED ME for not bringing her in sooner! In such a rough economy, you would think that she would be more interested in keeping new clients.
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