Dirt Doctors was okay. We used their service three times and the people have been very nice. They always do a decent job but I feel like I could have cleaned the house myself after seeing the results. They weren't as thorough as I'd like since I paid them a decent amount. They smell a lot like cigarettes and it really bothered me because the smell lingers. I told them about my new baby and they didn't do much to accommodate that, especially with the cigarette smell.
The last time that we used them, the person who came was over an hour late. I initially e-mailed Dirt Doctors about how we could reschedule since nobody showed up on time and they just let me know that someone was actually on the way. No apology or explanation from either of them.
Overall, the work they do is fine and they save me time but don't do any better than I do. They haven't been on time and bring unnecessary odors into my home. I'm sort of disappointed with the amount of money we spent on them since I was hoping to have a really sparkling house.
RESPONSE FROM Dirt Doctors Cleaning Service INC:
Hi Crystal,
Thank you so much for the feedback on your experience with our service. We enjoyed having you as a client. As you know, after each cleaning we send out a feedback request. This is done so that we can maintain the level of quality that our clients have come to expect. This not only allows us to stand by our 200 guarantee,but also know if an issue arises. This is the first time that we have received any feedback from you.
With regards to the arrival time, as stated in all client communication,the arrival window is 1 hour from your scheduled time. Your cleaning was scheduled at 3:30 pm and they arrived at 4:35pm.
It would be our pleasure to have you as a client and rectify your experience with us. Please give me a call to discuss. Thank you for your business! Erika L.
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