I have been a member for sometime and have had a number of problems. I have had to deal with the owner, Erin, and she is no help. Everytime I have had to deal with her she pushes us off onto someone else. The only reason why we still purchase items from directbuy is because of the nice gentlemen in the warehouse. We always enjoyed working the warehouse manager, Marcus, he was always the most helpful person working at directbuy, if he didnt know the answer he would do everything in his power to get answers. He always had a smile, helped s load our truck even when he had on very nice dress clothes. Everytime we went in, Marcus was always running around very busy and we felt bad for him because he never had help to stay on track (poor guy). Direcbuy got rid of Marcus and now we DO NOT look forward going to pick up our items at all. Getting rid of Marcus was a big mistake and im sure lost some service for directbuy. (Please bring Marcus back)
Pros: Great Warehouse Staff
Cons: Ownership
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