Dick Scott Dodge INC

My husband, purchased a vehicle for our business in February 2016.They did not have the exact vehicle he wanted so the vehicle had to be ordered. The same day as the purchase was made he was provided with a similar vehicle (required for us and to run our small business). The vehicle arrived two weeks later and we returned the vehicle that was loaned to us. The vehicle was delivered without the extra items requested a tow package and filing cabinet. He was told those items had not arrived yet and would be installed when received. Weeks went by and several calls were made by my husband and were NOT returned by the sales person or the service center. In the mean time 2 recalls were issued on this brand new vehicle that also needs to be corrected. In May finally, a call was returned by a manger and an appointment was made to have the items installed. Before the appointment I contacted the dealer to verify that my husband would be provided with vehicle to use while ours was being serviced. more

My husband, purchased a vehicle for our business in February 2016.They did not have the exact vehicle he wanted so the vehicle had to be ordered. The same day as the purchase was made he was provided with a similar vehicle (required for us and to run our small business). The vehicle arrived two weeks later and we returned the vehicle that was loaned to us. The vehicle was delivered without the extra items requested a tow package and filing cabinet. He was told those items had not arrived yet and would be installed when received. Weeks went by and several calls were made by my husband and were NOT returned by the sales person or the service center. In the mean time 2 recalls were issued on this brand new vehicle that also needs to be corrected. In May finally, a call was returned by a manger and an appointment was made to have the items installed. Before the appointment I contacted the dealer to verify that my husband would be provided with vehicle to use while ours was being serviced. I called and spoke to Four people before being told by the service manager that the needed vehicle was not available. So I said let's cancel the appointment and reschedule on a date when needed vehicle would be available to use while ours was serviced. This took place on 5/22/16. I have not heard a thing from the dealership as of 6/2/16 to provide us with the items we have paid for and to correct the recalls on our NEW vehicle. It sure feels like now that they have our money they have no interest in providing us with any service. Our small business wouldn't be in business if we treated our customers this way.\r We received horrible customer service from the sales department, management, to the service department. Once they get your money they could care less about delivering any type of services they promised you to get the sale in the first place. After months (it's now July) of begging them to install these items we received no apology and no priority. It took them 4 days to complete a one day job. As a business owner we would never treat our customers this way. Go some where else if you want to get what you paid for.\r After waiting four days for my vehicle to be serviced to have a tow package including the tow hitch and wiring needed to be able to use your turn signals installed they only installed the hitch with no wiring. So the toe package still can’t be used properly!! Still with no apology. HORRIBLE is all that can be said for this dealership, as they have many other one star ratings for a reason! more

I had contacted Dick Scott’s used car division a couple of weeks ago in reference to a 2013 Charger R/T that had been on their website for almost three months. I was advised there is NO flexibility in the listed price. I contacted them again and spoke to Matt Gilbow who advised he could reduce the price but $100. He further stated there is a $234 documentation fee, $15 temporary plate fee and they would also collect 6% for the New York sales tax. I advised him that before I drive out to check the car out I would like him to carefully check the car out and let me know of any imperfections (dents, dings, scratched or ware). He stated he would check the car and call back. A couple of hours went by with no call so I reached out to him and he said the car had a couple of stone chips on the bumper and is otherwise in perfect condition. I advised Mr. Gilbow I would be there on Monday 8-24-15 at 9:15 AM. Mr. Gilbow stated he would have the car detailed and left inside for my wife and me to more

Very pleased with the Red Carpet treatment from Jason Scott and David ""Chop"" Starzyk more

Holly is a great sales person. She answered my questions well and gave me time to think everything over. She is very friendly and easy to talk to. I liked the atmosphere of the dealership. It didn't feel stuffy, it felt more relaxed than other dealerships I've been to. more

Dave and Jason really stepped up to get me into a great truck. Very appreciative of my Ram dealers and sales staff. more

Holly Marks is a great saleswoman. Got a Jeep Grand Cherokee last April and came back to get the Jeep Cherokee. She is very helpful, friendly and a very pleasurable person. more

It very nice working with people who know what they are doing. Devon was a relaxed professional who handled the whole affair in just that manner. Very smooth and comfortable experience. more

I had found this vehicle on-line while looking for used cars under $5000. When I saw this one, which had ""call for price"" on it, I was curious, so I called. Olivia called with the price the next day, and I was in the neighborhood, so I stopped in. She arranged for Dave to help me. He was great! Friendly, affable, well informed, he led me to the car, which was still in prep, and we both stared at it in awe! What an awesome car! What providence that all this came together as it did. Well Dave said he'd handle everything, and a few hours later I was driving home in my brand new (to me) 2007 Ford EDGE more

I was just looking to pull numbers for a trade in. Wasn't looking to purchase the car but Devon was able to get me to a # that was acceptable so I leased a new vehicle. more

We have been coming to this dealership since 2008 or 2009, bought our first vehicle from Larry, a 2008 Dodge Nitro which we still have. Everyone is always nice and helpful. more

I had a very good experience. He was very helpful with the information on the car and was able to find the exact one that I wanted. more

I was very pleased with my experience. David Stamm was great. He was very knowledgeable, personable, and patient. You could see that David truly cared about the clients situation and limits, not just a sale. I wish more salesmen could be like David. more

Antwone was great as always. more

Came in and ran right into Jacin-he was friendly, efficient and answered our questions without being pushy or annoying. We gave him what we wanted (trade in, payment, etc) and he made it happen! Love our new jeep already! more

We have purchased cars before from Antwone Bed ford and knew we would get a fair deal and clear communication during the sales process. Came in to get price and availability and drove out three hours later in our new vehicle! As pleasant an experience as this process can be. more

Great service, Holly is a great sales person. Explained everything and gave a great deal more

Dan spent a lot of time explaining all of the features of the different vehicles. When we decided on a purchase he gave us a tutorial on the van's special features and extras. We love the car and have had a wonderful experience even though we just bought it a few days ago. Thanks Dan this was the right car for our needs. more

My experience was very good I am very satisfied with my purchase. more

It was fantastic.Bob was great. more