Diamonds Limousine & Sedan Svc

DO NOT USE! We booked a limo for a wine tour of Seneca Lake in September 2014. Bob, our driver, was both incompetent and arrogant... He continually got lost, even when we told him how to get where we were going, drove so fast and swerved so much that several in our group slid across the seats and became nauseous, called to us like we were wayward children at our last stop because he needed to leave or he'd ""get in trouble with the boss,"" then argued with us when we said we were unhappy with his service. He said he was their best driver...if that's true, it's a shame. more

Do Not Use This Lousy & Rude Limo Service!!!\r \r We booked a limo to drive us through wine country in mid-July 2014. The weather was beautiful and we were looking forward to a perfect, relaxing day of wine tasting. The first thing that went wrong was when the driver showed up 30 mins late he told us that his dashboard lights were not working. When we got into the limo we noticed that parts were missing, and things were broken. We were very concerned, but the driver assured us everything was OK. They were for about 2 hours. After visiting the third winery, still early in our planned day, the limo's motor/engine died while still in the parking lot. After about 20 minutes, a vineyard staff member was able to jump start the limo using his car and jumper cables. With much trepidation, and after the driver assured us things were now OK again, we got back in the limo. We were about 2 miles down the desolate country road when the limo konk'd out again. The driver was able to pull into the driveway of a local Mennonite farm. We were now not only stranded, and without air conditioning on a hot sunny day, but we stood very awkwardly, and embarrassingly facing a Mennonite farming family who asked us what we were doing. The driver got on his phone to talk to his boss and he then proceeded to tell us that another limo would be sent. The problem is that the limo would have to travel over an hour to rescue us. A member of our party (there were 4 of us) got the cell phone number of the limo company and was able to get in contact with the owner/manager ""Duane"". He was rude and started to talk about one of his vacations that did not go very well, which was totally irrelevant and inappropriate. PLEASE DO NOT USE THIS COMPANY. It is obvious that they do not maintain their fleet of limos adequately in order to prevent vehicle problems/breakdowns. And when a problem does occur they come up with any excuse in order to attempt to keep your money. To top it off they are just plain rude, and incompetent.\r more

We want to thank you for the wonderful time we had riding \""Dolly the Trolley"" \ at our daughter's wedding on Sunday.\r \r The driver (I believe he said his name is Robert) was very professional, courteous - and talented. He had to back into the long driveway at the chapel, and he did it just as easily as if he were going forward.\r \r The trip from Auburn to Geneva was great, the champagne toast was terrific, and I'm running out of adjectives to describe the good time we had. I invited my parents to ride with us, and I haven't seen the two of them have so much fun in a long time. Again, thank you for a wonderful experience, and I would highly recommend your service (especially Dolly the Trolley) to others.\r \r Regards,\r David more

Duane\r Thank you for your email. Lisa contacted me and was very very helpful. She explained that she spoke to a manager and was able to arrange an affordable rate for us so we could give my daughter a special day. I can't say enough about the professional and courtesy service that Lisa extended to us. In addition, the generosity your team has shown in helping us to make a stressful and scary time for my daughter a little better. Her birthday is the day after one of her treatments and I want her focused on fun and celebrating and not the stress and fear of the treatment. \r All I can say is thank you so much. I was honestly shocked to get the call from Lisa. That you and your staff would extend yourselves for us leaves me without words. I can't wait to give Aayla such a special day. This words needs more people like you and your staff. \r Thank you!\r Sara more

PLEASE DO NOT USE THIS LIMOUSINE SERVICE! There is so much to list so I'll select just some of the key reasons: Our driver was late; our driver got us lost despite ALL of us in the limo telling him he was going the wrong way; we missed our photography appointment and did not get wedding photos; the limo broke down; the driver did not have a phone and had to use one of my bridesmaids' phone in order to call for help. The driver was rude, crass, and completely insensitive. A wedding-or any special event-should never be put in the hands of this company. more

I was part of the group on Dolly the Trolley with Michael this past weekend, and I just wanted to say that he was amazing. He is clearly great at his job, but he truly went above and beyond to make sure our group was happy and safe, especially my boyfriend who forgot his meds at the hotel. In this crazy world, it's just nice to know we still have good, caring people! Thank you! more

I had a terrible experience with this company. I used them for my sister's bachelorette party and they did not uphold any of their promises, such as half off drinks, free covers, and a decorated limo. The driver was over 30 minutes late. We also were not dropped off in front of the bars we were going to and had to walk through a gravel parking lot in heels at one of the bars. The limo driver also did not know where he was going; we had to help him with directions for the some of the spots and he did not know how to turn the air conditioning on, we had to look around and figure it out ourselves. When I called and complained, the owner was never there. I finally was able to talk to the owner and after numerous conversations and complaints he offered me two hours free when I book four. How is that helping me. I never received any of my money back for the limo or the covers that were supposed to be free. I would never use them again and would advise everyone else to stay away. more

Thank you for accommodating our needs! It's very much appreciated and I look forward to using your company again in the future for our needs in that area. more

I JUST WANTED TO LET YOU KNOW HOW VERY PLEASED WE WERE WITH MIKE I HIRED YOUR LIMO TO TRANSPORT MY ELDERLY RELATIVES TO MY SON\'S WEDDING RECEPTION. MOST OF THEM HAD NEVER BEEN IN A LIMO BEFORE AND WERE THRILLED. MIKE WAS SO KIND TO HELP THEM IN AND OUT AS WELL AS ESCORTING THEM FROM THE BALLROOM, ONTO THE ELEVATOR AND INTO THE COACH. ONE 89 YEAR OLD WOMAN NEARLY FELL BACKWARDS OUT OF THE COACH AND MIKE LITERALLY CAUGHT HER IN HIS ARMS, AVERTING A REAL CATASTROPHE. THANK YOU SO MUCH! KATHLEEN more

Diamonds Limo Service has been extremely generous to my charity donating limo services to our signature events. From all accounts their services have given the patrons a wonderful experience. Not only are the limos top notch, the drivers have always been polite & accommodating making a special occasion spectacular! I highly recommend them for a memorable night out.\r \r \r \r Kathie Bivona\r \r Co Founder National center for Missing & Exploited Children NY Branch\r more

Excellent! My choice of a transportation service for my wedding went a long way in determining the right limo company. Such special occasions as your wedding requires the very best limo service. As someone who has great taste for flashy and classy cars, I used the services of Diamonds Limousine in Rochester NY. They proved to be more than Limo Company and more of a professional friend, as they provided me with the very best of their transportation services to and from my wedding reception and church. Diamond Limousines has the very best and state-of-the-art limousines and other exotic cars in their fleet (it was a hard choice in picking because their was so many to choose from. The drivers were very experienced chauffeuring, the quality of transportation services Diamond Limousine offered me played a major role in giving my marriage a great start. more

Diamonds Limo has the nicest selection of limousines I have ever seen. The choice was easy for us since it was a wedding event. We went with the 'Molly Trolley' which had enough room for our Army Family and the Bride and Groom had the exquisite 'Excalibur'. Which fits them perfectly. Everything was perfect form Diamonds. They were on time, and showed up with a smile. Will most definitely use them again. Thank you for the picture perfect moment. more

Service from start to finish was extremely awful and I'll NEVER ever use Diamonds Limo for anything in the future let alone recommend it to a friend. Crappy service aside, their limo was out of date, torn up on the inside and nothing worked. The price is low and that's because they're the worst in the business. Save yourself the stress and go somewhere else. more

Service from start to finish was extremely awful and I'll NEVER ever use Diamonds Limo for anything in the future let alone recommend it to a friend. Crappy service aside, their limo was out of date, torn up on the inside and nothing worked. The price is low and that's because they're the worst in the business. Save yourself the stress and go somewhere else. more

Diamonds limo had a great selection of limousines to choose from and made my decision easy with how well kept the vehicles are. I have a great time and the staff was very friendly. I had used them for a wine tour which was through Diamonds Limousine. Thank you Diamonds Limo for a great time. more

HORRIBLE service, I would absolutely not recommend this business. more

Please read all reviews of this company - many are very negative because this company continues to be the worst company I have ever dealt with - I can't believe they are still in business - please do not let them ruin a special day for you, as they did for us!!!!!!!! more

This is an astonishing service. We had no problems at all and even found them very helpful. I would recommend booking them in advanced as they seem to be the main company in the Rochester area for limousines. The booking was easy and their website was nice with the ability to see what I was getting be for I booked with them. They seem to have their stuff in order and did a good job following up with me before the date came. more

All the ladies in my family went on a little vacation to a winery and were in need of a limo service. We first had called a couple other limo services but were rude and way over priced. Finally we found Diamonds limousine and immediately over the phone I knew that i was picking them. They had Fantastic customer service and were very kind. When we pulled up to the winery in a limo i felt like a celebrity. It was so beautiful inside the limo and our driver was so gracious and patient. After our visit at the winery and one to many sips later, some of the ladies needed a little extra help getting in and out. Big Thanks to our driver for his kindness and Diamonds Limo.... You rock! more

I love this company and you will too. I used them just last month for a wine tour and I was lucky to pick such a great limousine service. They had a great package deal and delivered just as they said they would. Their service was great from the start as booking last minute is always tricky for any thing. We took the trolley which was magnificent for what we used it for...Drinking... responsibly of course hence the limo service of course. more