Do NOT work with Desert Sun unless your are prepared to handle unresponsiveness, irresponsibility, and deal with hassles and inconveniences. My now-husband and I found a house we wanted to rent in Henderson when we first moved to the Las Vegas valley. From the beginning, the leasing manager, Anna, was unresponsive to our relator. Eventually we were able to get in touch with her ourselves to see the house, and were able to move in within 2 weeks. Throughout our time leasing the property, we had issues that Anna would need to be repeatedly contacted to address, however, they were few and far between that it was not too bothersome and we were able to shrug them off. HOWEVER, when we moved out, I talked to Anna regarding the water service to the property. In our past experiences, the water needs to remain running to a property, otherwise the property is condemned. I called Anna to ask her specifically what to do regarding the water service, and she told me to leave it on and that she would call the City of Henderson and have the water transferred to Desert Sun. Well, that never happened, and after continuing to receive water bills for the property despite no longer living there, I called Anna and was advised that the water service would be transferred. She also told me to send her the bill, which I did. I no longer wanted to deal with the hassles of continuing to receive bills, so I had the water discontinued. I received the final bill and met with her assistant at the property and gave him the bill. At that time, I was told that the previous bill had not been paid because Anna ""didn't want to have to make two payments"". I was assured that this bill would be taken care of.\r
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The bill was due Monday January 28th, and as of 5PM on Friday Feb 1st, it has not been paid. I again contacted Desert Sun and was told by Dusty that Anna ""had been busy"" and ""hasn't gotten around to it"". He gave me her cell phone number, and when I called her I immediately was put into voicemail and left her a message. I then called back to Desert Sun and was told this would be followed up on Monday Feb 4th. I'm very skeptical.
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