You search for dentists understanding dentistry isn't easy nor is it a task that a consumer wants to do. So you look for someone compassionate, good and reasonable. With my search I found Dr Barbara Lewis at Den-Smile. I read her bio and everything and thought she's a parent, she's worked in other countries doing mission work, she's got to be passionate about her field. She might be but she had no compassion for my 15year old son nor my 70 year old mother. Dr Lewis, gave my son 5 shots to numb him, problem for me is she gave him 2 then walked away to go assist another customer who apparently could not wait. This was the first time my son had to have dental work done so he was nervous. My mother, whom assisted my by taking him to the appointment went into the room to assure him everything was ok. When Dr Lewis came at him with the needle repeatedly he cringed and my mother asked if that was necessary so many times. She flung back her hair and told my son and mother that he should have looked it up on Youtube to find out what the procedure was like. Dr Lewis was slamming her equipment and even screamed at her assistant, so much so that he mentioned to the front desk staff that ""she's really in a bitchy mood today"". My mother was outraged by the way Dr Lewis handled my son and her staff. My mother who is a nurse understands working with patients and the delicate nature of the patient/doctor relationship, bond and trust. I'm assuming Dr Lewis missed that class in dental school. I called and spoke with Becky the office manager and she reassured me that this is not the way patients are to be handled and one of them would call me back. Well I'm still waiting for that call. I've actually called and left Becky a message and received no return call, nor has Dr Lewis called to say anything. All I simply wanted was an apology to my mother and son for her misconduct. I understand everyone has bad days, but you got paid for your services you didn't do it for free. I also wanted to know how she would feel as a mother to have someone tell her child to Youtube a procedure as if that would explain or be a good example of the discomfort you might endure in a dental chair?? And what made you think all kids 15 have had to have a procedure before so they should know what it feels like, I took that as a personal jab at my parenting. Really didn't appreciate that, by the way, it was his first time in a chair to have dental work done, he's never had a cavitiy and you were fixing a tooth he broke chewing on something at school. Lastly, how insensitive are you to raise your voice at an elderly woman, who actually had to check you on your bedside manner and let you know that she's just as educated and qualified for her job as you? You must be so smart that your stupid or really clueless and think that others are clueless to. To top it off I wasn't asking for a refund, just a simple apology but I assume she's too good to apologize to her patients. Wish I had asked others that I know, because everyone that has dealt with her talks about how horrible she is to deal with. Thats too bad. Next time just apologize and maybe no one else will write a letter to the Illinois Board of Dentistry about your conduct. Two words could have avoided all this...I'm sorry.\r
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But I'm not!\r
Yolanda Brown
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