Have used Delivered Dish repeatedly with varied success but tonight was the last order we'll be placing with them. I asked for crab, a menu item, to be added to a dish that doesn't normally come with crab. Rather than calling and telling me the restaurant doesn't do substitutions, Delivered Dish chose to order me something else. The item I received had multiple different ingredients. I understood the decision that they made but when I called and told the employee that I couldn't eat one of the ingredients in my meal the employee was put out and rude. He repeatedly insisted that he ordered me what I wanted and decided that he would ONLY waive the delivery fee (the order could not be replaced.) I spoke to a manager who was as rude as his employee, and although he did not insist that the dishes were the same, he instead condescendingly tell me 'It looks like we bent over backwards for you and everyone is unhappy.' And he still wanted me to pay for the meal that I didn't order and couldn't eat.
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