I am going to spend this morning discovering all the places where I can write reviews on Delight Cleaning and Ray LaPointe's team.
I have NEVER been SO Delighted about the quality, service and outcome of the clean that I wanted to tell everyone who has a floor about Delight Cleaning.
I've been a homeowner for nearly 30 years. I have had my carpets cleaned dozens of times and I have been disappointed most every one of them. Usually I just tell myself that my expectations were unrealistic or too high. Some spots just won't come out... Those traffic lanes are never going to come clean...
I listened to a presentation by Ray LaPointe of Delight Cleaning. He talked about the science of cleaning carpets and the expectations homeowners should have when they have their carpets cleaned (in a nutshell- he said they should expect most spots to come out and the carpets to BE clean). He talked about the Green cleaning products his company chose and why they are better for my home AND his team. It wasn't a sales pitch. He didn't sound like a salesman. He sounded like someone who invested more in education than advertising to create a company that would stand out from the pack because they care enough to be better in every way.
I knew I wanted to give Delight Cleaning a try. I really wanted to see if he could rescue my carpeting before things got any worse. My only fear was that his services were probably more than I could afford. So I swallowed hard and asked him for an estimate.
DELIGHTFUL SURPRISE #1: His prices are totally great!
DELIGHTFUL SURPRISE #2: He showed up with a TEAM. I couldn't believe my eyes. One person went straight to work pre-vacuuming; another went from room to room prespotting... They had a system! One had the responsibility of edge cleaning! (What?? Cleaning all the way to the edges?!) While Ray cleaned another guided the hose to protect my walls and keep things moving. The other stood ready to RAKE up the carpet pile to leave it looking it's very best.
DELIGHTFUL SURPRISE #3: My carpet is BEAUTIFUL again. My husband and I walked from room to room completely impressed and... Delighted.
It's been about a month since and NO RECURRING SPOTS people! NONE.
DELIGHTFUL SURPRISE #4: They have a maintenance program so I will always know who to call when something happens to my carpet BETWEEN the big cleans.
DELIGHTFUL SURPRISE #5: Ray sends out Newsletters that are filled with great tips on cleaning and protecting the investments we've made in our carpet, stone and tile so I can finally have what I want most.... a way to keep my home beautiful without the constant guesswork out what products to use...
DELIGHTFUL SURPRISE #6: Ray's in it for the long term. His business model is designed for customer satisfaction and loyalty.
And wouldn't you just know that only a month after Delighting in our beautiful carpet, someone (who wont confess) dropped what appears to be an entire Big Gulp of soda on the carpet!
No worries... I knew just who to call. He'll be here tomorrow and I KNOW he's going to bring it back to beautiful for me again.
Thank you Ray! You're amazing.
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