I like many others, I?ve read a lot of dissatisfied testimony online about Del Amo Motorsports, however I was looking for a specific motorcycle and had deposits EVERYWHERE for the bike, I was looking for a KTM 300XCW, probably one of the hardest motorcycles to find in California, I was a bit worried to be honest when Del Amo was the first dealer to get one in their inventory. Since there seems to be such bitter reviews online, however I also know that people tend to vent bad experiences WAY before anybody says anything good, so I gave them a chance.
I told them what I was looking to spend, and what I needed with it. Bill at Del Amo (the salesperson I spoke to) is a KTM rider himself and he could relate to my dilemma. He told me what I was going to be up against, and made me feel as if I had a personal representative at the shop. We set an appointment, and I came in. I was expecting some negotiation, and there was some, but I worked out a price that fit my budget. Bill introduced me to Julie in the apparel department but she didn?t have everything I was looking for, but she got the boots ordered. It took about two weeks, but I got them and they were the right ones! :-)
I also met Roy in the parts department and bought a skid plate, which was actually in stock. I even got a discount! When I met the finance people they were courteous and informative, I bought a year warranty because this bike has only a 30 day warranty, and it was done! The bike was mine after MONTHS of waiting for it.
The service department was INCREDIBLY tidy and clean, Del Amo obviously spends a lot of money and energy in there because the service area is actually cleaner than my own house! Colin, Pat, and Fernando are great people to work with (I had a lot of questions) lol . When my walkthrough was finished, Bill and Colin helped me load the bike into the truck.
I?ve already referred two of my friends to Del Amo and Bill. Glad to see a big shop with such personalized service!
Pros: Staff were friendly and helpful! I was right at home here!
Cons: Didn't have everything I was looking for, but I got the parts ordered.
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