Had them tow my BMW Z4 from home to a tire shop recently. I wasn't home; wife reported the whole incident. The towing person pulled it on to the tow truck from behind instead from the front. The car's front started dragging on the ground and scraped (not a lot but definitely some damage). The towing guy took pictures before leaving from the tire shop. After the tire replacement, took my car over there. Had to wait for 35-40 minutes but I understand it's a busy place. The owner was courteous. He looked over the damage and said there's no damage from the scraping during the towing. I received no apology for the carelessness of the towing personnel or for wasting my 1.5 hours.
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