My son and I are extremely pleased with this Marriott Hotel. I asked for a room with refrigerator and microwave. The friendly, helpful staff easily accommodated all of our special requests.
The staff have gone out of their way to make this hotel experience extremely positive. We were pleasantly surprised to find besides the full breakfast every morning, Monday through Wednesday the manager also offers a dinner buffet from 6-8:30pm!
The dining area and rooms are very clean.
The cleaning staff has offered to get us extra blankets, work around our schedule and not bang on the door while my son is taking a nap.
The cleaning staff, front desk staff and maintenance people all go out of their way to smile, address you by name and reach out to make your stay exceptional. The staff does not just answer questions but also offers to assist you and make your stay even smoother. I was offered a tray to carry the dinner back to our room as my son was resting and would have missed diner. I was also offered food options which I would not have located on my own to handle a picky eater.
I also noted the staff smiled and waved to patrons that stay regularly in the hotel. There is a lot of repeat business here which speaks well for the hotel. Fresh cookies are also available nightly next to the front desk.
This is a very well managed hotel. The Manager has made exceptional choices in staff. I rarely have had the service offered by this hotel, especially for such a reasonable price. The services provided here are more like that of a 4 star hotel.
My son loves the fresh waffles in the morning, great new mattresses, high speed wi-fi internet in our room and expanded choice of cable channels. We will stay here again on other trips to the Detroit suburbs. This hotel is conveniently located to the General Motors Tech Center and Daimler Chrysler plant.
NOTE: I was unable to see the Fairfield Inn from Van Dyke: it is hidden behind the Chili's and a Saturn Dealership on Convention Blvd South of 14 Mile Road.
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