I ordered my wedding gown from David's Bridal in March '08. My first experience was great. My consultant was outstanding and helped find the perfect dress. Eventhough the store was packed and understaffed, she always managed to be there when I had questions or needed help. I had to order my dress with extra length, so it would be until the middle of June for my dress to arrive. On my next several trips to find shoes, bridesmaids' dresses, and a mother of the bride dress, all those wonderful experiences vanished when my consultant left DB for another job. None of the consultants would help find anything even when the store was empty, and then we would be chastized for going through the racks ourselves. They would put clothes on the dressing room and then go back to the font to have their own conversations. They sold my bridesmaids dyed shoes to another person 3 weeks before the wedding and acted like she never bought them until another consultant came from the back and said she sold them. At my fitting, I was pinned in the dress and then forgotten about for 25mins. When I went to search out someone, the lady didn't remember pinning me and did it all over again. The whole thing was a nightmare of wasted time, rude looks, and unhelpful staff. I often waited at the register for 10 minutes for someone to come around or get of ftheir butt at the front. HORRIBLE!
Pros: Great selection, Excellent alterations done
Cons: everything else
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