i took off work 2 times and they did not show up for my appointment. the guy that came out wired a new thermostat backwards and when i got home at the end of the day it was 108 degrees in my house, my heater had ran all day in the middle of july, what did that ruin i won't find out about for days or months to come. owner came out said it just wasn't efficient and that he would turn it in as warranty and call me back on monday to let me know what the warranty company said. 4 days later still no call. i called and he still didn't call me back. had his secretary do it. they have been here 3 times and it still doesn't cool! now i have to start all over.
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