Dartmouth Fireplace & Country

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456 W Central St
Franklin, MA 02038

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(508) 528-1234
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Dartmouth Fireplace & Country - Franklin, MA
Dartmouth Fireplace & Country - Franklin, MA
Reviews
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( 2 )

Best

This store is a very nice place to shop. The people are friendly and the selection is very good. Buying the right wood stove is a very important decision - I'm glad I got help...

Worst

Awful customer service. hikerchick slammed the nail on the head. After we purchased our grill from Franklin Fireplace, the store pulled a 180 in it's treatment of us. We contac...

Really nice people - Excellent service 1/25/2011

This store is a very nice place to shop. The people are friendly and the selection is very good. Buying the right wood stove is a very important decision - I'm glad I got help from Franklin Fireplace. Highly recommended more
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Great to deal with!! 12/29/2008

I'm in the trades and have been a customer of Franklin Fire Place for YEARS. They have always been great to deal with. Pros: Easy to deal with. Cons: I've found none? more
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Terrible customer service 7/2/2008

Awful customer service. hikerchick slammed the nail on the head. After we purchased our grill from Franklin Fireplace, the store pulled a 180 in it's treatment of us. We contacted them post-sale because our new grill, which they assembled had problems. The employees were extremey rude over the phone when discussing the issue, and constantly belittled my wife. We received nothing but contradictions, excuses and the run around from FFP and its staff. We eventually went over their head to the manufacturer and through another retailer to get the problem solved. Pros: ummm????.....Pricing is competitive Cons: You get what you pay for!!! (Horrible Customer Service) more
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Terrible customer service - stay away 11/24/2007

Bad business practice and no customer service. Be careful what you sign. They do not care about the customer. Once they have your money, ""you own it"". Other friends and neighbors have had problems with this place. They do not bend at all. Stay away Pros: Um, none. Cons: See description. more
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Owner Message

  • We have a large in-stock selection of fireplace inserts. Come in and see us at your convenience - it's easier to make a great choice when you see everything in person. Franklin Fire Place has a large selection of name brand fireplaces in-stock for your selection and purchase. Additionally, we can order other models at your request. We are highly confident that we can supply you with the perfect fireplace to suit your needs. We have the most complete selection of in-stock and factory order wood, gas and pellet stoves in the Metrowest Massachusetts are. We carry Vermont Castings, Quadra-Fire, Heat & Glo and Heath & home. Our experienced team can help you pick the exact stove that's right for your location. Whichever type of stove you are looking for, we can help you. And in those circumstances where you want the warmth of a stove, but would prefer to avoid any combustibles, we can also assist you with an electric model. You get the beauty and warmth of a burning stove, but you also get easier maintenance and carefree operation. Natick Fireplace stocks the full line of Weber and Big Green Egg Grills. We have Propane and Charcoal Grills of all sizes and capacities in stock. If you want to get set up for the very best in backyard grilling, we can help. Or if you just need a few accessories, supplies or possibly a portable grill for tailgating or picnics, we can help you with that also. We have a large indoor showroom with many floor models in stock for your review.

    * Wood
    * Heatilator
    * Heat & Glo
    * Vermont Castings & Dutchwest Stoves
    * Hearthstone
    * Glass & Mesh Fireplace Screens
    * Gas Logs and Gas Stoves
    * Doors and Accessories
    * Coal and Pellet Stores
    * Zero Clearance Fireplace

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