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Darrell's Firestone

4.8
292 reviews
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id: 28547884
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23534 Farmington Rd
Farmington, MI 48336

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(248) 477-9090
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Reviews
( 250 )
( 32 )
( 4 )
( 3 )
( 3 )

Best

I’ve been there many times. The employees are very patient and kind and always do excellent work!

Worst

It used to be easy to get an oil change when Cary was there. Now I have to call and schedule an appointment days in advance. They used to get $ thousands in repairs off of me. ...

Highly recommend 2/2/2017

First time experience was terrific- will definitely be back more
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you give us a choice for future repairs, inform us when repairs could be done. 1/28/2017

I tell all my friends about the service that you provide . more
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Great service 1/12/2017

Great service more
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Darrell's Firestone 1/6/2017

The work done on Wednesday was done professional and in a timely manner. My concern at the moment may be the super cold weather. Thursday morning I could not start the car. The engine did not turn at all. I tried every 20 minutes or so. After several attempts the motor turned over and the car seemed fine. I even took it out and ran a few errands. This morning I tried about 10:00 and the motor would not turn over. I have tried a few more times. The last time the car started and then died. I have cancelled plans to go out. I hope that it is a weather problem as my car was winterized on Wednesday. more
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Fast friendly service 12/15/2016

My name is Ed Battersby for your records.... actually it's my son's car although we think you do great work. more
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SNOW TIRES 12/8/2016

It's that time of year. I had my tires swapped out for snow tires. I was told my current tires are worn and in the spring I plan on purchasing my new tires from Darrell. His prices are reasonable and the service is if awesome. I prefer doing business in my community and at Darrell's Firestone you are treated like family. more
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Customer Service 12/8/2016

Prices is good more
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Good work - quick 12/7/2016

The estimated time to complete the work was reasonable; the actual time was better. more
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Friendly Staff and quick service. 11/10/2016

Handled my problem in a professional manner and kept me in the loop. more
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Friendly, Profesional Service 11/3/2016

Always happy with the service I receive from Darrells. They let me know about issues before they become a problem. This not only saves me money but help me plan ahead and save up for future repairs. more
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commander service ok 10/27/2016

Had my son's Jeep Commander in for temp light. We brought it in at about 11am on a Saturday so I wasn't expecting it to be completed that day but was a bit disappointed that I did not receive a call saying it would have to wait until Monday. Monday came and I did get a call that it would be completed that day. around 5pm I called on a status and was informed that the wrong water pump was received and the job was now going to be completed on Tuesday. it was finished on Tuesday but when I arrived the cost was bit more than originally quoted due to a more expensive coolant?? would have appreciated a heads up on that. even with a coupon it was more than estimated. we also had an issue with service on my wife's car last time it was in as the windshield was accidentally broken when put up on the lift. maybe a free oil change would have been appropriate for the trouble - just a thought. overall the last two visits have not been great in my opinion. I've been brining our cars in for years but the last few visits have not quite been up to par. more
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Great customer service and professionalism 10/12/2016

When recommending a tow truck to a customer, multiple tow truck companies will be a good option instead of one more
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I'm impressed! 10/11/2016

I'm very impressed with Darrell's Firestone. I've known of them for a number of years, but have never used their services. I recently made some changes to one of my vehicles which necessitated a wheel alignment. I contacted Darrell's on short notice to take advantage of their proximity to my doctors office. I never really thought they would be able to accommodate me because they always appear to be busy, but decided to give it a try. To my surprise, they not only we able to provide the services I needed, but did so with some of the best customer service I have ever experienced at an automobile repair shop. Now I know why they are always so busy, but don't let that scare you away. It's only because they're good people who go out of their way to take care of the customer! more
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Very friendly and affordable 10/1/2016

Staff was very friendly and helpful. Prices were good compared to others in the area. more
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Quick service 9/29/2016

I had a flat tire repaired, put on my car, in less then 30 minutes for $20. I was very releived for the fast and affordable fix. more
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you can walk in. Know it will be done correctly 9/28/2016

the wipers were more costly then I expected more
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Good Service 9/28/2016

They did a great job finding my problem. I did not appreciate that they rolled my window down and could not get it back up, they put plastic over it instead of getting the window back up as it was. more
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FOCUS Repair review 9/23/2016

I would really like to give Darrell's a 4.5 to 4.75. The repairs were complete and the diagnostics real good. The only reason I hesitate on a pure '5' is that 5 means perfection and it did take a long time to repair. But I would recommend them to a friend and I will visit them for future work. more
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Good reliable mechanics 9/8/2016

I know my car is in good hands at Darrell's. However, I must say tho, this is the first time the gentleman checking me out made me stand and wait 10 minutes while he took a phone call. In my experience in customer service, the person standing in front of you deserves attention first. He should have politely put the call on hold, checked me out. He made no apologies and was rather brusque. Not what I normally expect from employees at Darrell's . Bad manners- bet he would not do that to a male customer. more
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