D & D Moving

We moved from Canton Ohio to Lakeland Fl, just a few days before our furnture was to be delivered we learned our closing date was moved. So we called D&D and asked that they keep our things in storage plus we couldn't give them a date to deliever. Finally we got a closing date and figured we'd have to wait a long time for delievery since it was their busy time (May 2013). We didn't have to wait but a couple of days. The movers were great! They was very careful with our things plus they hauled my car down. They was just as careful when unloading our furniture. I would use them again. Best movers I've ever used. Not one thing got broken or damaged in any way. Thanks Pat and Mike you did a great job. more

I write this review with mixed feelings, which I guess is appropriate because I had a mixed experience with D & D. Overall, D & D generally did a good job. But, there were a few key things that ruined the experience for us. If you do the following, I believe you will have a good experience with D & D (or any moving company for that matter): 1) Make sure to get everything in writing (including all costs) and keep copies of it; 2) Make sure that key items are explicitly listed on the inventory; 3) Take pictures of the condition of all major items before the move; 4) Keep track of all payments; 5) Check for damage and for key items on delivery before signing the inventory form.\r \r The move: We did a three stage move from Ohio to Michigan starting in March of 2012. In the first stage, we moved some stuff into storage when we put our house on the market. In the second, we moved the rest of the house into storage. In the final stage, everything was moved from storage to our new home in Michigan. At every stage of the move, we offered the movers food and drink, treated them to lunch, and tipped them well. In total, we paid D &D approximately $5500 for the moves and storage.\r \r The good:\r 1) Derrek and his father (the owners, I think) are very nice and easy to talk to in person.\r 2) I got quotes from three companies and D & D's quote was the best by about $500.\r 3) It is nice that D & D offers interim storage at reasonable prices in case of delays in the moving process. All items are kept in ""pods"" in a climate controlled warehouse.\r 4) The initial movers (stage 1) were very polite, efficient, and very respectful. \r 5) The majority of items were well taken care of during moving and storage. \r \r The bad: \r Edit: D & D has threatened to sue me for “defamation” due to my previous negative comments about their company in this review. To protect myself, I have removed the specific details. However, in summary, we were not completely satisfied with the 2nd and 3rd stage movers and were unhappy with their billing of our account and the difficulty of the claims process. We were also very concerned about the lack of detail in their move inventory descriptions which made it difficult for us to prove claims after the move. In hindsight, this is at least partially our fault because we should have checked the initial inventory sheet closer. Finally, although they treated us well for most of our relationship, after we had paid our account balance, submitted and argued claims, and posted a review, they quickly became rude.\r \r Summary: D & D did a good job with the move but in my opinion their move inventory descriptions, claims process, and customer service can be improved to make the moving process easier for everyone. However, if you follow my advice above, I believe you will have a good experience with them.\r more

I called for a move at 10am because my other moving company never showed up. The woman who answered the phone called the the owner and called be back 5 minutes later and said they could have a crew there by 1pm and I must say not only was I impressed with the quick response the movers they sent were tremendous thanks for the great service. Pros: null Cons: null more

We used D&D Moving for our December 2011 move. Dealing with D & D was a pleasant experience from start to finish! The woman who answered the phone was friendly and helpful. The owner came to my home to give me an estimate. He was also friendly and helpful and offered good moving advice and tips to help save me money. We got the keys to our new house and had to be out of our old house within a 24 hour period. This meant moving on Sunday. D&D agreed to move us that day, no extra charge and sent a great team of movers. The guys that moved us were very polite, nice, hard working, careful with our stuff and fast! They were constantly moving, running back and forth. The final charge was actually less than the quote! We were dreading the moving process. D&D made it easy. I strongly recommend this company and the movers that we worked with. Pros: null Cons: null more

After getting several estimates I used D&D Moving I can't say enough good things about them from the estimate the owner gave to his kindness and caring so much about his customers. I read several reviews and thought I would give The business to a local company the owner explained to me that one of his competitors are trying to ruin his reputation and believe me they are a great company I had no problems. Pros: null Cons: null more

seeing several of the worst reviews on this company and the owner's arrogant,rudeness to negative complaints and and his boasting of being associated with a well known realator ,HOWARD HANNA that has a retail alliance with his company .GOOD SERVICE IS GOOD CUSTOMER RELATIONS . This owner needs to stop being so defensive and address the complaints and stop making excuses. Pros: null Cons: null more

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I recently moved to Flordia with this company I must say my experience was above my expectations. The price was great and everything arrived with no damage my movers were friendly and did some extra things and never charged me. I would recommend them. Pros: null Cons: null more

I moved in September with this company and had a very pleasant experience. Pros: null Cons: null more

A neighbor used this moving company and I have seen the trucks around town (Heights Area) so I called them to come out for a quote. Did not have a big move; however, did need a couple days storage due do different closing dates on homes. more

Although our move was relatively small, with many drop off points, the movers were courteous and professional. They took care with our "valued" possessions and went above and beyond to help with protecting them. more

All companies should be like this one! more

I have never used a moving company before, so I did not know what to expect. After my experience with D&D Moving, I will ALWAYS use them from now on. more

We move every 5 years or less. To make a long story short, this last move was the WORST move EVER! I would NEVER recommend this company to ANYONE! We used this company in the past once before. It was good service by two of the most kind, helpful & professional men. However, this last time around, it was a NIGHTMARE! The two we had were the WORST combination when it comes to moving! They were the most lazy, time consuming, clutzes when moving us! They broke several lamps, purposely scratched, dented & flawed most of our items due to knowing we were going to complain to their boss. Needless to say, there aren't even enough words to describe the WORST moving experience we EVER had! The owner was also very rude & condescending, which was a complete surprise to us! We wanted to have an easy, nice & worry free move. We considered going with other companies, but remembered how this company was so good the other time, we thought we had made the right decision! Boy, were we wrong! If you know what is good for you, I would HIGHLY SUGGEST using ANOTHER COMPANY! Good luck with your move! more

My experience with D & D was fantastic. On Friday Dec. 17th they delivered my new adjustable bed which was delivered to them from California. The company who shipped it had D & D do the white glove delivery job. They arrived at 8:30am in the morning. Two nice young men who brought the 300lb adjustable bed upstairs, unpacked it and set it up. They even moved a small dresser so they could set the bed up to my specifications. They showed me how to operate the bed and offered to move it anywhere in my bedroom. They even took all the boxing and packing materials with them. I did not have to get rid of anything..I was nervous about using them because I never heard of the company, so I can truly say my experience was A+. I talked to the secretary who worked with me in having them come to to house for the setup. There was no damage done to my walls for door frames. I have no regrets. My husband & I would recommend them for a move. Great job done. more

My move with D & D Moving and Storage in August 2008 was the worst experience I have ever had of any company that I have ever dealt with, and I have moved many times all across the country. Pros: Unknown Cons: Service more

D&D was the best move experience I have ever had. more

We had two experience with D&D movers the first was great. The seond was not so great as some of items were damaged, however after some wrangling they DID agree to pay for the damages that they caused. Pros: Had a previous expereince with them that was okay. Cons: Broke our items and then gave us a hard time, but eventually agreed to pay for the damages they caused more