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Cutshaw Automotive Svc

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3105 Cutshaw Ave
Richmond, VA 23230

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(804) 355-6666
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Cutshaw Automotive Svc - Richmond, VA
Cutshaw Automotive Svc - Richmond, VA
Cutshaw Automotive Svc - Richmond, VA
Cutshaw Automotive Svc - Richmond, VA
Reviews
( 356 )
( 38 )
( 3 )
( 4 )
( 5 )

Best

Needed Saturday battery replacement & the Cutshaw team was ready, willing & able to remedy my situation. Cannot praise Cutshaw enough...I take my Kia Rio to no other garage in th...

Worst

Price of work suggested was far out of line with what other shops had suggested. I used to trust you guys, very disappointing.

Helpful as always! 8/11/2016

I was worried that my issue was going to indicate a lot of repairs - my dashboard lights were flickering and car wouldn't start. The guys realized it was my battery cables were loose and dirty - they tightened them and cleaned them and it seemed to fix the issue. I always appreciate that they do what's necessary and I trust that they are being straight with me when things need to be fixed. more

Quick and Friendly 8/8/2016

I started going to Cutshaw about 2 years ago. They've always given me good, honest service. more

Great service 8/8/2016

Efficient & honest, great service, would recommend more

Inspection 8/3/2016

I got pulled for an expired inspection, and Cutshaw got me in the same day ... on a Saturday. They did much more work than just the inspection and came up with several other issues that needed to be addressed, and got me in the next week to fix the rest. The lounge was nice, but the weather was tolerable to rest outside. The staff was friendly, and other customer's reviews when they knew I was new definitely made a customer out of me. Wonderful experience. more

Best shop in RVA 8/1/2016

I highly recommend this auto service center. The staff is friendly and funny. The mechanics are very knowledgeable and their prices are fair. If that's not enough to sway you, the added benefits: they're open on Saturdays and they have a loaner car if you can't be without one while yours is getting worked on. The loaner car and weekend hours are a serious game changer if you're a busy professional who can't take 1/2 a day to bring your car to the shop. I highly recommend this shop to anyone in need of service. more

Great service 7/29/2016

I saw that I needed to renew my inspection for the year, after driving around for a couple hours looking for a reputable place, I saw Cuts haw auto. The man at the counter was very busy on the phone but quickly acknowledged me soon after took care of me in a very professional and courteous way. These guys also had a lounge I almost fell asleep. Recommended for anyone. more

State Inspection; first time customer 7/29/2016

State inspection completed properly and on time. Friendly staff. more

State Inspection 7/20/2016

Cheap, friendly, same day service. more

Great Service 7/16/2016

Always friendly and quick to fix my car. Reasonable prices. more

Fast , honest , fair, reliable, affordable , & friendly 7/13/2016

I will continue to come back for all my car needs more

Honest People 7/11/2016

Customers are always making sure that their mechanic is honest. Cutshaw has been this way ever since I started coming here. They don't screw you over by making you buy unnecessary items. Mike, Domingo and Dave were awesome to work with. more

Won't Be Bringing My Vehicle Here Again Anytime Soon 7/11/2016

I have been to Cutshaw several times now, and always had a positive experience. However, I recently brought my car in to get an estimate on how much it would cost to repair my AC for an open insurance claim. They were very busy when I dropped my vehicle off Tuesday... So by Wednesday afternoon, I still hadn't heard back I had to call and find out that my car was ready to be picked up. Upon picking up my car, one of the employees was very rude and blatantly stared at my chest. Yes, it was 95 degrees out and my dress was low cut, but I called him out on it and he still did not make eye contact with me and he made me feel very uncomfortable. Also, they told me they could not fix my vehicle, that I needed to take it elsewhere for repairs -which is fine... But what they did tell me was wrong with my vehicle was damage I already knew about... No information on why my AC isn't properly working. So I was charged $90 to be told about damages I already knew about and no information about the whole reason I was there - my AC...I understand it costs money to run the test, but if the results only reveal problems I already knew about and nothing about the reason I'm there - then what the funk? I will not be back anytime soon, which is a shame because like I said the past experiences have been fantastic - but I left here Wednesday feeling objectified and robbed. more

Honest and Accurate Service 7/10/2016

The title says it all. Very rare to find this in a body shop. more

Oil change 7/9/2016

Just a phone call away and they were able to do in same day. Great service as usual more

Either a scam or inept 7/8/2016

My car broke down. You told me it needed a new motor for $3,500. I took it to another shop. All it needed was a timing belt. I won't be back. more

Trouble with the windows 7/7/2016

Dropped off the vehicle Tuesday, it was ready on Wednesday...they are friendly and fast more

quick service! 7/2/2016

fabulous customer service, prompt and was able to modify repairs to lower the cost! more

Amazing service. 6/18/2016

Friendly, honest, reliable. They do a great job and explain everything honestly. I've never felt jerked around or been disappointed in any of the services they've provided. A rarity in my experience. more

Great 6/14/2016

Wonderful attention and services more

Professional, quick, painless 6/11/2016

Everything - from the greeting to the environment - reads "Professional-Know-How." They are straightforward, clean and organized and I love that about (any) business but especially mechanics. Job well-done more
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Owner Message
  • Locally Owned, Love Your Car We are different. Our shops are clean, fresh and family friendly, our staff are A S E certified automotive experts. Not only are we the best car repair shop in Richmond, we are brake specialists and tune up experts. Our services help keep you and your family safe on the road. No appointment needed. What's that weird noise my car is making? Here's the secret to resolving those 'Weird car noises. You gotta have experience! Our technicians have a total of 84 years of car repair experience. " Are you kidding?" NO - they rock. They've seen it all and done it all. So we can definitely help you. The best car repair shop - Cutshaw Automotive!

Additional information
  • Hours: M-F 7:30am - 5:30pm, Sa 8:00am - 2:00pm
  • Neighborhoods: The Museum District, Carytown - Museum District - Scotts Addition
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