A cold call to a plumber can be a scarey experience! I did that today and was very pleased with the results. My hot water heater failed on Sunday morning and I called Custom Plumbing on Monday morning. I knew what I wanted and they gave a price over the phone with no hassle at all. They didn't try to upsell me to a larger model and were happy to give me the exact model I wanted. Best of all, based on calling 5 other contractors, they were the low bid on the job by a significant margin. Much better than the national chains and big box stores.
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