When I called and asked for a technician to come and fix my dishwasher, I was greeted by a very harsh sounding woman. I explained my problem on the phone was that my dishwasher was leaking from the bottom. I had assumed I needed a new seal, but Iâ??m not a Bosch technician and therefore relied on the technicianâ??s â??expertiseâ?? to determine what was the problem. I want to state emphatically that when I called to ask for a technician I was never, at any point, quoted a price for this â??visitâ??; I have used Stewart Molander in the past on several occasions and have never been charged a â??Service Call Chargeâ??, but rather, a flat rate charge, which is always quoted to me prior to a technician arriving as well as a charge for any parts. They always quote me an estimated price before doing any work or dispatching anyone to my home. When the technician arrived, he told me that it did look as though my seal needed to be replaced, but further more, there was a film over the entire inside of the dishwasher and the sprayers were plugged. He did not know what the film was caused from and told me that he didnâ??t think it would be worth it to fix my dishwasher and told me I should just buy a new one. I was very discouraged by this because my husband and I had paid $1300.00 for this â??Top of the Lineâ?? dishwasher not more than 3-4 years prior. I have owned 2 homes and a few dishwashers. I have never seen a dishwasher which needed to be replaced so frequently and be so expensive! I asked him to replace the seal, which he told me would only cost about $20.00. He replaced the seal and then charged me a whopping $143.88 for his services, which included an $80.00 â??Service call chargeâ?? as well as a $40.00 technicianâ??s charge. Again, I reiterate that I was NEVER quoted these two feeâ??s and Iâ??m pretty sure that charging me both a â??service call chargeâ?? as well as an hourly rate, is not legal. He was here for less than 45 minutes. After he left, I proceeded to run my dishwasher, empty, with some boiling water, vinegar and baking soda. I did this 3 times on the â??Heavy Duty Cycleâ?? and my dishwasher continued to leak! After running 3 cycles and getting no where, I decided to try and tackle this problem on my own. I pulled the dishwasher out and saw the side access panels. I removed them and found a trap on the left side, which was filled with soap residue which was not allowing the dishwasher to drain. I pulled it out, along with the hoses, which were also caked with soap residue. I was able to clean all of them out and put my dishwasher back together. I then re-ran my dishwasher on the Heavy Duty Cycle, and it ran beautifully without leaking!!!!!!!!!!!! It also ran in half the time it had been running. When the cycle was finished, I was pleasantly surprised to find that the inside of my dishwasher was immaculate and there was absolutely no residue on the inside or on in any of the sprayers. The entire process of me taking apart my dishwasher, cleaning out the hoses and trap and putting everything back together took me less than 90 minutes. I then thought about the almost $150.00 I just paid for a â??Bosch Certified Technicianâ?? to come out and obviously not know a thing about my Bosch dishwasher and the only advice he could offer me was to trash it and buy a new one. I strongly felt that the $150.00 for him to replace a part that didnâ??t solve the problem is a little unreasonable and the overall experience was anything but satisfactory!
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