The first thing I learned from Culver Marine was the meaning of boat BREAK.OUT.ANOTHER.THOUSAND that is what the man over the counter told me when I first did business with the marine (not what a customer wants to hear) I called this business because I got a waverunner off of craigslist and I wanted them to do a full inspection of my waverunner before I took it out they quoted me 99 over the phone to do the inspection I picked it up and they told me that it was a real "hotrod" and to tell my husband to be careful in the parking lot we asked if they could dryfire the waverunner after asking a tech in the back Aaron lee fired it up and noticed a bolt down in the hull he picked it up and told me not to worry about this that bolts fall out of techs pockets all the time ( I later found all my bolts missing off the engine cover plate) the first time I took my waverunner out it never got over 35 miles and hour and kept bogging down (i later found out in boating terms it was seizing up) worried that something might have been overlooked in the inspection i took it back to the marine and asked if they could give it a second look Aaron lee refused to look at it without another 99 dollars even though on my reciept it has a 90 warenty on parts and labor being frustrated with the culver marine and loosing trust in them I did not want to do business with them anymore. me and some witnesses found none of my sparkplugs were pushed in and there was a black piece on the end of one of my sparkplugs (still have no idea what that was or why it was even there??) I took it straight to procaliber in Bend Oregon where they treated me with so much respect I was 100 percent comfortable doing business with them mike told started pointing out varius things wrong with my waverunner including the broken oil cable I decided to leave it there and they would look it over for $103.00 after a couple days Rex called me to tell me there was about 1700.00 worth of damage because the oil cable was broken and I was not getting oil to the engine I tried to get culver marine to cover the damage that i feel they are responsible for as I feel they overlooked a already broken oil cable and sent me off to destroy it. first they told me that it was not there fault that I got a bad waverunner off craigs list then they told me that it was running fine when it left their shop. Then they told me that I didn't pay for the through visual inspection I was unaware of the half visual inspection, but now they are saying that they did not do a visual inspection. (even though my receipt says they did) so they visited procaliber in bend Aaron lee talked to Rex and asked Rex what would he do if he was in Aarons position. Rex asked Aaron "do you have a checklist of what you looked at" Aaron said no, Rex then told him that he should honor his word and take care of his customer if you don't have a checklist then you should honor your verbal word (way better service at procaliber) and that is what procaliber would have done. I wish I had brought it to them first :( So long story short Aaron refused to give my money back, he refused to cover the cost of repair, He tried to get me to talk to him in a recorded conversation (shady) and he has left me feeling victimized and as far as my summer goes...I had so many plans to have the best summer of my life and now it will be a headach of a summer I have been sick with the way I have been treated and as far as the Culver Marine logo "Committed to your uninterrupted boating pleasure" It has been far from that I would not recommend this to be a honest or trustworthy place to do business with. however procaliber in Bend Oregon shame on them. Thanks Tina
Pros: None
Cons: ALL
more