I called Culligan and told them about my problem: leaking instant hot water dispenser. The young girl said she would schedule a service call and they could fix my problem. When the service rep. took a look at my problem, he said sorry. He said they only service Culligan products, and that he couldn't fix it. I immediately called their office and spoke to a supervisor. I stated that the young girl who scheduled my appointment should have told me that a Culligan service couldn't fix my non-Culligan instant hot water dispenser. I asked for a reduced price on my $148 service call, and their office said no. I explained that I thought I was a valued customer and they would sure want to keep my business. I said I would no longer use their product or service, but the supervisor still insisted on me paying $148.
Do you think this is fair? They did no work for $148. Wouldn't you say $148 is steep? And In this particular economy we're in now! I will recommend Culligan to noone! And I'll sure bad them whenever I have a chance.
Pros: Quick to come out and take my money
Cons: They did nothing for a $148 service call
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