Last week, my husband and I decided to grab a burger in our neighborhood. We heard that cuckoo's nest is a cozy place to have a casual dinner, so we stopped by on the way home. When we got there, there was only one bartender. We waited a while before he noticed us, and then ordered drinks and food: an appetizer and two burgers. The noticed that the kitchen seemed backed up, and we waited a half an hour for our appetizer, a french onion soup. The soup was pretty bad. We waited another 20 mins for our burgers. The bartender went to the kitchen to check on orders a couple times, but still no food. So when he came to us and said ""they are preparing your food right now,"" I said, ""yes, it?s been a while since we ordered."" Then he suddenly got upset and replied ""sorry, I am not the chef!!!."" My husband and I were so surprised that he got so upset with what I said. His comment made me really uncomfortable, and we began to think if we should cancel the order and leave. Five minutes later, the bartender came back and asked if we still wanted to keep the order, so my husband said ""we are thinking about cancelling it."" Then the bartender told me ""I was going to offer you a free drink since we made you wait for a long time but I didn't, because you never said thank you to me."" I didn't believe what he said, and I was shocked!!! First of all, I didn't ask for free drinks, and second, I thanked him a couple times when he prepared a place setting for us. He said he didn't hear me say ""thank you."" I guess he was upset with my comment and had to make some kind of passive-aggressive retaliation. He went on to call me ?rude?. But I was never rude to him, even while waiting forever for our food. The point is, no matter what?s going on in the kitchen, he faces customers and he could have simply explained what was going on in the kitchen without making snide comments. We have never experienced this kind of service and we would never recommend this restaurant.
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