Cruise America RV Sales Center ? Los Angeles

We had a great experience with the company. First, we got the best deal in town. Second, we weren't charged to bring our pets along. Third, they have an excellent insurance policy. One of the dogs chewed up the steering wheel. It was covered. I also got in a minor traffic accident. That was covered too. Fourth, they have a helpful 24 hour emergency service which we had to use when we got stuck in a sandy turnabout on a lonely road in the Mojave Desert Preserve. We had quite a misadventure, but the company support and service were outstanding! Cons: Tires were a bit worn. Gas, water, and propane tanks weren't topped off, but we were allowed to returned the RV with the tanks as full as we had found them. Pros: Best Deals more

Terrible customer service. Picked up our rental and after driving it home felt it was not steering or braking properly. When I called (less than 1 hour after leaving) to exchange it...after being placed on HOLD for nearly 20 min. FRANK said I could not exchange it, then relented and said OK, but it would take ""a while"" when I asked for him to clarify ""a while"" I was told it would be over an hour. They were not willing to help at all, and I was even told ""there obviously is not a problem since the last customer didn't complain"" please!!!! I will NEVER use this company again. Thank goodness there are other RV rental places available! I'm stuck with this P.O.S. for the next week.....wish me luck!!!!! Cons: beware more

Writing in regards to Carson, CA location and staff: I am absolutely livid and appalled at their complete lack of professionalism and outright rudeness. On March 23rd, 2009 my husband and mother-in-law rented an RV for a trip to Phoenix. Not only did they give us the RV two hours late they gave it to us with the gas tank on empty. The lady that gave them the keys assured them that they could return it on empty. Today, March 28th, we returned the RV and the INCREDIBLY rude check-in clerk said that he was going to charge us for gas. When we said that we were given the RV on empty and were assured we could return it on empty he said ""well, no...we're going to charge you."" We said absolutely not and we were not going to leave until it was resolved. He then became incredibly confrontational, slamming phones down, and just all around being very rude and unpleasant. Then when the lady came out she verified that she said we could return it on empty but then it became a question of HOW empty it really was. Then began a ridiculous discussion of 1/8 of a tank as opposed to 1/16 and etc, etc. They said ""well, 15 dollars sounds fair."" When we said absolutely not, he became even more rude. The lady was apologizing profusely, saying it really was a technical question of ""how empty is empty"", but that is absolutely absurd. They finally relented and said ""no charges"", but the male clerk was obviously upset that we ""got away"" with it and even seemed angry at his coworkers for contradicting him. We left there swearing that NEVER again will we rent from this company. I cannot believe that people there are allowed to treat paying customers like that. And if this dude was indeed a manager (he was not dressed in a red shirt as the other staff were) then that is even more appalling. Pros: I guess you do get an RV:?? Cons: Everything...run away more