Our HVAC system went out the evening of Jan 2nd 2019. It was a miserably cold, damp night in Fort Worth. I called Crawford and they said someone would be out the next day, and Mikel was there, on time, on the 3rd. It took him about a minute to diagnose the system failure. He had to order a new fan motor and said it would be installed the next day. He then educated me on how to use the emergency heating system by showing me the secret code :) to use on the inside unit's thermostat. This isn't the first time Mikel has been here as we have a service contract with Crawford, and I am so glad we do.
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